Service Advisor: Upsell & Customer Care Pro (Derby)

autoskills-uk; New Abbey; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading automotive services company based in New Abbey seeks an experienced Service Advisor to manage service bookings and ensure high-quality customer service. The ideal candidate will have experience in a service advisor role, be customer-focused, and possess strong communication skills. The position offers a competitive salary of £28,000, plus OTE of £32,000, and various benefits including a company pension scheme and staff discounts.

Benefits

On-Site Parking

Company Pension Scheme

Staff Discounts

Company Events

Qualifications

• Must have previous experience as a Service Advisor.
• Knowledge of Kerridge / 1 link / Pinnacle systems or similar DMS System is required.
• Must be money motivated with confidence in up selling.
• Need to be fully customer-focused and well-presented.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence is necessary.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading while meeting customer requirements.
• Meet and greet service customers and identify their service needs.
• Update customers on technical issues.
• Deal with complaints effectively.
• Seize upselling opportunities.

Skills

Previous experience as a Service Advisor

Knowledge of Kerridge / 1 link / Pinnacle systems

Confidence in up selling

Customer focused

Presentable and professionally dressed

Ability to thrive in a busy environment

Full clean UK Driving Licence

Job description

A leading automotive services company based in New Abbey seeks an experienced Service Advisor to manage service bookings and ensure high-quality customer service. The ideal candidate will have experience in a service advisor role, be customer-focused, and possess strong communication skills. The position offers a competitive salary of £28,000, plus OTE of £32,000, and various benefits including a company pension scheme and staff discounts.