Service Advisor (Product Support)

BE Power Equipment; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading manufacturer in the equipment industry is seeking a Service Advisor in London. The ideal candidate will provide technical support to service centers and end users, resolving issues through excellent customer service and communication. Experience in the Auto or Agricultural industries is preferred. The position offers competitive salary and benefits, along with opportunities for a flexible work arrangement and professional development.

Benefits

Competitive salary

Group medical and dental benefits

Company RRSP matching plan

Flexible work hours

Employee discount program

Training and development opportunities

Qualifications

• Experience in the Auto, Agricultural, or Tool Industry is preferred.
• Technical aptitude and mechanical inclination are required.
• Experience with motors, pumps, and power equipment products is beneficial.
• Experience in a service desk environment is preferred.

Responsibilities

• Provide technical assistance to end users and service centers.
• Handle warranty claims and support troubleshooting.
• Build relationships with service centers.

Skills

Customer service

Mechanical aptitude

Communication

Troubleshooting

Self-management

Interpersonal skills

Organization

Multitasking

Tools

Excel

Job description

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

We are currently looking for Service Advisor to join our Technical Service team.

The position will require a high level of customer service and mechanical aptitude with a ‘can do’ attitude to resolving challenges and overcome obstacles. Our ideal candidate will possess exceptional communication, ability to trouble shoot technical issues over the phone and self management skills and be able to build impeccable rapport with our service center community.

Overview

The day-to-day role involves providing technical assistance to end users and service centers, handling warranty claims, and supporting the service network with troubleshooting and guidance over the phone and by email.

Responsibilities

• Field incoming calls from end users and service centers, provide technical assistance, troubleshooting, and deal with warranty claims and replacements.
• Assist predominantly via phone or email. Examples of calls could be: start up procedures on our machines, troubleshooting possible issues, additional parts identification, dealer location, and service center location.
• Identify new service center locations that could be added to our offering.
• Build relationships with our service centers to strengthen our partnerships with them.
• Participate in Service Schools with our dealer and service center network as conducted.
• Help create training bulletins and resources for self help guides and troubleshooting.

Qualifications

• Preference given to candidates with experience in the Auto Industry/Agricultural Industry or the Tool Industry
• Have a technical aptitude and be mechanically inclined
• Have worked on motors, pumps and other power equipment products
• Preference to candidates that have worked in a service desk environment
• Be driven, self motivated and have a positive can-do attitude
• Have exceptional interpersonal, communication skills
• Have strong organizational and multitasking skills
• Be able to prioritize and self manage
• Be proficient with computer and excel skills to an intermediate level

Why work at BE?

• Competitive salary commensurate with experience
• Group medical and dental benefits including Employee and family assistance program
• Company RRSP matching plan
• Flexible work hours and potential for hybrid work arrangement
• Healthy work life balance
• Employee discount program
• Training and development opportunities
• Modern, well-equipped work environment with excellent staff facilities
• Employee welcome package and other SWAG
• Excellent and collaborative team/work environment
• Team socials and engagement events in and outside of the office

We thank all applicants; however, only those considered qualified will be contacted for an interview.