Service Advisor - No Weekends

Vertu Motors; England; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer in the UK is seeking a Service Advisor to join their Harlow Multi-Franchise Service Centre. The role focuses on building strong relationships with customers and ensuring high satisfaction throughout service processes. Essential skills include customer service experience, excellent communication, and the ability to thrive in a fast-paced environment. With a basic salary of £30,000 plus benefits like 25 days holiday and a pension, this position offers a great opportunity for career progression.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to maintain customer relationships and meet targets.
• Previous experience in a Service Advisor role is beneficial but not essential.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and follow up to ensure satisfaction.
• Upsell additional products and maintain communication throughout the service.

Skills

Customer focus

Relationship management

Communication skills

Ability to work in fast-paced environments

Job description

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up‑selling additional products and follow‑up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer‑facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast‑paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.

Join our team at Vertu Harlow Multi‑Franchise Service Centre and become a valued Service Advisor! If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000 basic salary plus company benefits working Monday – Friday only! We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

Benefits

• 25 days holiday rising with length of service – plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity