Service Advisor Motor Trade Job

Silcom Recruitment Limited; Exeter; On-site; GBP 32,000 - 40,000; Full time

Job summary

A reputable automotive dealership in Exeter is seeking an experienced Service Advisor to join their team. In this role, you will ensure a high level of customer service by acting as the main point of contact for clients and handling service appointments. The ideal candidate will have previous experience in a similar role and hold a full UK driving licence. This position offers a competitive salary with opportunities for career progression and industry-leading training.

Benefits

Salary up to £32,000

On Target Earnings up to £40,000

Career development opportunities

Qualifications

• Previous experience in a main dealer service advisor role is essential.
• A full UK driving licence is required.

Responsibilities

• Greet and check in customers for service and repair appointments.
• Act as the main point of contact between the customer and workshop team.
• Upsell additional services and repair work where appropriate.
• Ensure accurate preparation of job cards and invoices.
• Communicate progress updates to customers and handle queries efficiently.

Skills

Customer service

Communication

Upselling

Job description

Overview

The Role: We currently have a superb opportunity for an experienced Service Advisor to join a well-established and highly reputable automotive dealership based in Exeter. Our client is a successful franchised main dealership with a strong local presence and an excellent reputation for customer care. This is a fantastic opportunity to join a business that offers genuine long term career progression and industry leading training. Working within a modern, high-performing aftersales team, you'll be responsible for delivering a memorable customer service experience, supporting the service department, and ensuring smooth and efficient day to day operations.

Responsibilities

• Greet and check in customers for service and repair appointments.
• Act as the main point of contact between the customer and workshop team.
• Upsell additional services and repair work where appropriate.
• Ensure accurate preparation of job cards and invoices.
• Communicate progress updates to customers and handle queries efficiently.

Qualifications

• Previous experience in a main dealer service advisor role is essential.
• A full UK driving licence is required.

Package & Benefits

• Salary: Up to £32,000 basic salary (depending on experience)
• On Target Earnings: Up to £40,000 per annum
• Working Hours: Monday to Friday 08:00 - 18:00, with 1 in 4 Saturdays 08:00 - 12:00
• Excellent long-term opportunity with genuine career development
• Location: Exeter