Service Advisor - Ipswich

Glyn Hopkin Group; Ipswich; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive dealership in Ipswich is looking for a Sales Advisor to join their team. The ideal candidate will greet customers, manage service requirements, and ensure high standards of customer service are upheld. Competitive salary of £28.5K, with OTE of £35K and potential annual bonuses of up to £3,600 tax-free after a year of employment. This role offers a dynamic work environment and opportunities for growth.

Benefits

Annual bonuses up to £3,600 tax-free

Employee ownership trust benefits

Qualifications

• Experience in customer service or a sales role.
• Ability to handle customer queries and complaints effectively.
• Good communication and interpersonal skills.

Responsibilities

• Greet all customers cheerfully and attend to their requirements promptly.
• Record full customer/vehicle details accurately.
• Liaise with Foreman/Service Manager on vehicle progress.

Job description

Salary 28.5K basic with an OTE of £35K

Location Ipswich

Closing Date 31/10/2025

Working Hours Varied

Overview

Sales Advisor opportunities at Glyn Hopkin Group in Ipswich.

Responsibilities

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge).
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.

Responsibilities

• To promote good customer relations.
• To ensure customers’ instructions or requirements are recorded and carried out.
• To sell available labour and services.
• To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
• To observe Fire and Safety regulations at all times.

If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.

Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.

What could that potentially mean for you?

Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that.

A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.

In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.

About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, London, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include Alpine, Dacia, MG, Nissan, Renault, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.