Service Advisor: Elevate Customer Experience & Vehicle Care

Group 1 Automotive; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive group in the UK is seeking a Service Advisor to ensure a seamless customer experience. You will engage with customers, keep them updated on vehicle repairs, and promote additional services. Strong communication skills and a valid UK driving licence are required. This role offers numerous benefits, including 33 days of annual leave, retail discounts, and opportunities for professional development. Join us in delivering exceptional service and creating trusted experiences.

Benefits

33 days of annual leave

Retail discounts

Car purchase discounts

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

Healthcare access

Paid volunteer day

Company share purchase plan

Referral bonus

Training and development opportunities

Life assurance

Qualifications

• Excellent communication skills with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Ability to identify customer needs and upsell services.
• Strong time management skills.
• Experience in a target driven role.
• Must hold a valid UK driving licence.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers informed on progress of repairs.
• Develop product knowledge through training.
• Promote additional services based on recommendations.
• Schedule vehicles for workshop appointments accurately.
• Conduct pre-appointment calls to confirm bookings.
• Maintain precise customer records.

Skills

Excellent communication skills

Customer service experience

Time management skills

Ability to work under pressure

Experience in upselling

Valid UK driving licence

Job description

A leading automotive group in the UK is seeking a Service Advisor to ensure a seamless customer experience. You will engage with customers, keep them updated on vehicle repairs, and promote additional services. Strong communication skills and a valid UK driving licence are required. This role offers numerous benefits, including 33 days of annual leave, retail discounts, and opportunities for professional development. Join us in delivering exceptional service and creating trusted experiences.