Service Advisor - Dental

NHS; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Peterborough seeks individuals with transferrable skills for roles assisting patients. Responsibilities include answering dental calls, providing professional advice, and ensuring quality service. Candidates should possess good communication skills, IT skills, and the ability to manage sensitive interactions. This role offers comprehensive training and exceptional benefits, including discounts, NHS pension, and wellbeing support, to help you thrive and make a real impact in healthcare.

Benefits

Exclusive Discounts

NHS Pension Scheme

Wellbeing Support

Recognition and Rewards

Financial Perks

Career Growth

Office Comforts

Qualifications

• Experience of working in a patient/public environment.
• NVQ in Customer Service Levels 1 or 2 (or equivalent).
• Good telephone manner.

Responsibilities

• Answer inbound dental calls promptly and accurately.
• Provide high-quality advice and guidance.
• Support the Team Manager to maintain efficiency.

Skills

Good IT Skills

Good communication skills

Experience of working under pressure

Attention to detail

Empathy

Active listening

Education

Minimum of GCSE level with Grade C or above in English and Maths

Tools

Microsoft IT packages

Adastra software Package

Job description

No Healthcare Experience? Your Skills Still Matter at HUC You may not have worked in healthcare before -- but if you've got great communication skills or a calm, reassuring voice, you already have what it takes to make a difference.

At HUC, we provide Dental services, NHS 111 and Out of Hours GP services to 4.5 million people across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest -- including Somerset.

We're looking for people with transferrable skills to help patients get the care they need, exactly when they need it.

Key Responsibilities:

• Answering inbound dental calls promptly, accurately, & professionally.
• Providing high‑quality advice & guidance in line with training & performance standards.
• Supporting the Team Manager to maintain efficiency & achieve key performance targets.
• Taking part in regular call audits to ensure service quality.

Our service runs 8am-10pm, 7 days a week, with rota patterns agreed within these hours.

This isn't just another call centre job -- it's a chance to make a real impact. Bring your skills. Find your purpose. Join HUC.

Training start dates: Monday 5th January 2026

Main duties of the job

• Good IT Skills
• Experience of working under pressure in a busy environment
• Attention to detail and accurate data entry
• Good verbal communication and interpersonal skills
• Ability to be empathetic and a good listener
• The skill to manage sensitive and emotional calls from a range of sources

If you feel you have the drive and required skillsets for this opportunity, we look forward to receiving your application.

About us

Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!

?Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

?NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long‑term financial benefits for all our staff.

?Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

?Recognition and Rewards:Your hard work won't go unnoticed! Celebrate your achievements with peer shout‑outs, special awards, and exclusive event vouchers that show how much we appreciate you.

?Financial Perks:Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

?Career Growth:Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

?Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation.

Person Specification

Experience

• Do you have good IT Skills?
• Do you have good communication skills?
• Do you have experience of working in a patient/public environment in an administrative role?
• NVQ in Customer Service Levels 1 or 2 (or equivalent
• Adastra software Package
• Local Geographical Knowledge
• Experience of a healthcare setting
• Experience of working in a call centre environment

Education and Qualifications

• Good general education, to a minimum of GCSE level (or equivalent) with Grade C or above in English and Maths.
• Knowledge and use of Microsoft IT packages and/or bespoke software
• Excellent telephone manner

Knowledge

• Knowledge and understanding of communication issues of patients and their needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.