Service Advisor - Customer-Centric Aftersales (OTE)

Vantage Motor Group; Knaresborough; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading automotive service provider in Knaresborough is looking for a Service Advisor to join their customer-focused Aftersales team. You will manage service bookings, assist customers with repairs and upsell Toyota parts. The role offers a competitive salary up to £26,984.10 and OTE of £35,784.10, alongside numerous benefits and training opportunities through the Toyota Academy. A full UK driving licence is required. Join today and help deliver exceptional service.

Benefits

30 days holiday, increasing with service

Full in-house training

Career development opportunities

Contributory workplace pension

Retail and lifestyle discounts

Preferential vehicle servicing rates

Qualifications

• Passion for customer service.
• Excellent communication, organisation, and time management skills.
• Ability to multitask in a busy environment.

Responsibilities

• Welcoming customers and managing service bookings professionally.
• Advising customers on repairs, services, and costs.
• Upselling Toyota parts and services.
• Updating customers throughout their vehicle's service.
• Liaising with technicians for job completion.
• Processing invoices and payments efficiently.
• Providing a consistent customer experience.

Skills

Customer service passion

Excellent communication

Time management

Multitasking ability

Proactive attitude

Education

Full UK driving licence

Job description

A leading automotive service provider in Knaresborough is looking for a Service Advisor to join their customer-focused Aftersales team. You will manage service bookings, assist customers with repairs and upsell Toyota parts. The role offers a competitive salary up to £26,984.10 and OTE of £35,784.10, alongside numerous benefits and training opportunities through the Toyota Academy. A full UK driving licence is required. Join today and help deliver exceptional service.