Service Advisor – Car Dealership, Worcester

Listers; Worcester; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive group is opening a new SKODA dealership in Worcester by early 2026 and is looking for a Service Advisor. This role involves managing customer appointments, providing exceptional service, and liaising with workshop teams to ensure timely vehicle readiness. The ideal candidate has a passion for customer service and experience in similar roles. Benefits include 25 days holiday, wellness programs, and employee discounts. Join a reputable company that values its workforce and offers growth opportunities.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

In-house qualifications and training

Free On-site Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Ability to work under pressure in a busy environment.
• Previous customer service experience is ideal.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop off to handover.
• Update customers about vehicle progress.

Skills

Customer service experience

Ability to build rapport

Organisational skills

Knowledge of dealer management systems

Job description

A leading automotive group is opening a new SKODA dealership in Worcester by early 2026 and is looking for a Service Advisor. This role involves managing customer appointments, providing exceptional service, and liaising with workshop teams to ensure timely vehicle readiness. The ideal candidate has a passion for customer service and experience in similar roles. Benefits include 25 days holiday, wellness programs, and employee discounts. Join a reputable company that values its workforce and offers growth opportunities.