Service Advisor

Sytner Group; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Sytner Wolverhampton as a Service Advisor, where you'll offer exceptional customer care and be the essential connection between our customers and the workshop. We seek individuals with prior automotive experience and strong organizational skills. Enjoy an industry-leading benefits package as you build your career with a prestigious group.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid day per year for voluntary/community work

Qualifications

• Prior Service Advisor experience in the automotive industry.
• Excellent organizational and administrative skills.
• Strong customer service background.

Responsibilities

• Provide outstanding customer care and be the vital link between customers and the workshop.
• Inform and consult on vehicle servicing, keeping customers updated.
• Liaise with technicians about vehicle statuses.

Skills

Customer service

Organizational skills

Attention to detail

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Wolverhampton.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and address any questions or queries they may have. Additionally, you will liaise with technicians and workshop control about vehicle statuses to ensure timely vehicle readiness. You will also offer expert advice on our products and services.

This is a challenging role where customer care always comes first. You will take the time to communicate effectively, build genuine rapport, and identify our customers' needs.

Sytner Service Advisors work flexible patterns, often including weekends, to ensure we deliver the highest levels of service to our customers.

About You

Candidates should have prior Service Advisor experience within the automotive industry. Training is provided through our in-house Learning & Development team and manufacturer courses run by BMW.

You should have excellent organizational and administrative skills, attention to detail, and a strong customer service background. Knowledge of Kerridge would be advantageous but is not essential.

Why Sytner?

Sytner Group offers an industry-leading benefits package and fosters an environment where everyone feels valued and able to reach their full potential. Benefits include:

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid day per year for voluntary/community work

We value diversity and are committed to creating an inclusive environment. We welcome applications from individuals of all backgrounds and are happy to make reasonable adjustments during the recruitment process.

For more information on adjustments, please click here.

Join us and be part of a group representing over 23 prestigious vehicle brands across 140 UK dealerships. We focus on developing talent and building careers, with recent colleague engagement scores of 89%.