Service Advisor

Jago Consultants; Sidcup; On-site; GBP 27,000 - 35,000; Full time

Job summary

A car main dealership near Swanley is seeking a Service Advisor to join their team. This position emphasizes strong customer service skills and previous experience in a dealership. Responsibilities include advising customers on service and repair needs, handling invoices, and maintaining vehicle records. The role offers a basic salary of £27,000 with OTE of £35,000 and entails Monday to Friday working hours with some Saturday shifts. Ideal candidates will possess a full driving licence and excellent communication skills.

Qualifications

• Previous experience as a Service Advisor in a car garage or main dealership.
• Enthusiastic and passionate about the motor trade.
• Full driving licence required.

Responsibilities

• Ensure customers are aware of service and repair work in a professional manner.
• Advise on estimated costs of repairs and additional products.
• Document warranty work according to manufacturer policy.

Skills

Customer Service skills

Excellent communication skills

Knowledge of car repairs

Job description

Job Description

We are working with a Car Main Dealership near Swanley who are actively looking for a Service Advisor to join their friendly team. Strong Customer Service background essential!

Job Role – Motor Vehicle Senior Service Advisor

Location – Swanley

Salary – Basic £27,000 OTE £35,000

Hours – Monday to Friday 8am to 6pm and alternative Saturdays

Service Advisor Duties include :

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have :

• Previous experience as a Service Advisor in a car garage / main car dealership
• Enthusiastic and passionate about the motor trade
• Full driving licence
• Excellent communication skills
• Excellent Customer Service skills

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.