Service Advisor

Vertu Motors; Shipley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading motor retailer in the UK is seeking a Service Advisor to enhance customer satisfaction and act as a liaison between customers and the workshop. This role requires experience in customer service, strong communication skills, and a proactive attitude in a fast-paced environment. The position offers a basic salary of £30,000 along with extensive benefits including holidays, training opportunities, and a pension. Join us to develop your career with one of the largest motor retailers in the UK.

Benefits

25 days holiday plus bank holidays

Online rewards platform with discounts

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity benefits

Qualifications

• Previous experience in a customer-facing service role is essential.
• Strong focus on customer care and relationship building is required.
• Excellent communication skills and a proactive approach are needed.
• Ability to thrive in a fast-paced environment while meeting targets and deadlines.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set clear expectations and keep customers informed throughout their vehicle's service or repair.
• Upsell additional products and services where appropriate.
• Follow up with customers to ensure satisfaction with the work carried out.

Skills

Customer care

Excellent communication skills

Proactive attitude

Ability to thrive in fast-paced environments

Job description

The Service Advisor role is one of the most exciting and essential positions in our dealership. It's more than just providing a service - it's about building warm, trusted relationships with our customers. As a Service Advisor, you will act as the vital link between our customers and the workshop, ensuring a seamless and satisfying experience from start to finish.

What You'll Be Doing

• Acting as the relationship manager between the customer and the workshop
• Setting clear expectations and keeping customers informed throughout their vehicle's service or repair
• Upselling additional products and services where appropriate
• Following up with customers to ensure satisfaction with the work carried out

Qualifications

• Previous experience in a customer-facing service role (essential)
• A strong focus on customer care and relationship building
• Excellent communication skills and a proactive attitude
• The ability to thrive in a fast-paced environment while meeting targets and deadlines

Here at Vertu Nissan Ilkeston, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary of £30,000, along with a comprehensive benefits package. We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice.

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity