Service Advisor

Auto Skills UK; Reading; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in Reading is seeking an experienced Service Advisor who is dedicated to providing excellent customer service. The role involves managing service bookings, addressing customer needs, and ensuring a smooth operation in the service department. Ideal candidates will have a strong background in customer service and experience with DMS systems. This position offers a competitive salary and bonus structure.

Qualifications

• Previous experience as a Service Advisor required.
• Full clean UK Driving Licence needed.

Responsibilities

• Take Service Department bookings.
• Update customers with technical issues.
• Deal with complaints and up sell products.

Skills

Customer Service

Up Selling

Communication

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Basic Salary - £24,000 - £28,000 + Bonus
Working Hours - Monday - Friday 8.30am till 6pm & 1 in 2 Saturdays 8.30am till 12.30pm
Location - Reading

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 45095