Service Advisor

Apex Recruitment; Nuneaton; On-site; GBP 28,000; Full time

Job summary

A renowned automotive company in Nuneaton is seeking an experienced Service Advisor to enhance customer satisfaction in their luxury campervan and motorhome segment. The ideal candidate will act as the primary liaison between customers and the service department, addressing concerns with professionalism. This role involves scheduling appointments, providing cost estimates, and ensuring high satisfaction levels. Strong communication skills and some automotive knowledge are required. Join now to be part of a valued team.

Benefits

Recognition of contribution

Valued team environment

Qualifications

• Previous automotive service or customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Must have a valid driver's license.

Responsibilities

• Greet customers promptly and professionally.
• Understand vehicle concerns and recommend appropriate services.
• Schedule service appointments and prepare repair orders.
• Review completed work with customers and explain invoices.

Skills

Strong communication skills

Customer service experience

Ability to multitask

Basic automotive knowledge

Tools

Dealership management systems (DMS)

Job description

Overview

Location: Warmington, Oxfordshire
Contract: Permanent, Full-time
Salary: £28,000 + Bonus

Enhance service. Drive satisfaction. Be the key to an exceptional aftersales experience. Join a renowned brand redefining automotive camping luxury, creating bespoke campervans and motorhomes for unforgettable journeys. With expansion on the horizon and a growing customer base, the company is seeking an experienced and customer-focused Service Advisor to join the team and play a pivotal role in delivering exceptional aftersales service. Based in Warmington, you will be integral to delivering outstanding service and supporting our growing brand in the luxury campervan and motorhome industry.

Your Role as the Service Advisor

As the primary liaison between customers and the service department, you’ll ensure that customers\' concerns are addressed with professionalism and care. You will recommend maintenance services, schedule repairs, and keep customers informed every step of the way. Your ability to handle customer concerns and maintain high satisfaction will be at the heart of the role.

Key Responsibilities

• Greet customers promptly and professionally
• Understand vehicle concerns and recommend appropriate maintenance and repairs
• Schedule service appointments and prepare repair orders
• Provide accurate cost estimates and timelines for repairs
• Obtain customer authorisation for repairs and communicate with technicians
• Review completed work with customers and explain invoices clearly
• Promote service specials and dealership offerings
• Maintain high levels of customer satisfaction and CSI scores
• Follow dealership policies and procedures with attention to detail

What You’ll Bring to the Service Advisor position

• Previous automotive service, customer service, or sales experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic knowledge of automotive systems and maintenance
• Proficiency with dealership management systems (DMS) and computers
• Valid driver’s license

Ready to join a company where your contribution will be recognised and valued? Apply now to help deliver outstanding customer experiences. All applications are treated in the strictest confidence.

Job Information

• Job Title: Service Advisor
• Company: Apex Recruitment
• Location: Nuneaton, Warwickshire
• Posted: Jan 29th 2026
• Closes: Mar 1st 2026
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time