Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive recruitment consultancy is seeking an experienced Service Advisor to join a main dealership team in Norwich. The ideal candidate will have previous experience in a busy dealership environment, provide exceptional customer service, and handle technical queries. This permanent, full-time position offers a salary of up to £30,000 plus bonus, with Monday to Friday working hours and Saturdays on rotation.

Qualifications

• Proven experience working in a busy and demanding dealership as a Service Advisor for at least 12 months.
• Ability to build rapport and create lasting relationships with customers.
• Excellent presentation and communication skills.

Responsibilities

• Advising on technical queries or issues.
• Dealing with all customers in a professional and courteous manner.
• Booking vehicles into the department for work.
• Informing customers of their vehicle's progress.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of work.

Skills

Technical skills and experience

Interpersonal skills

Organisational skills

Excellent communication skills

Job description

Overview

Service Advisor

Salary: Up to £30,000 + Bonus

Location: Norwich

Contract: Permanent/Full Time

Working Hours: Monday to Friday, Saturdays on rota

Our client, a Motor Trade main dealer group in the Norwich area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Duties & Responsibilities

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill

• Proven experience working in a busy and demanding dealership, as a Service Advisor (12 months minimum).
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

To apply: For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.