Service Advisor

Wollaston BMW; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable automotive dealership in Northampton is seeking an enthusiastic Service Advisor to join their Aftersales team. The ideal candidate should have proven experience in customer service, particularly in the automotive realm, and excel in communication and interpersonal skills. You will play a pivotal role in ensuring customer satisfaction by managing their service journeys efficiently. This position offers a competitive salary, performance bonuses, and a range of benefits, alongside opportunities for continuous training.

Benefits

Holiday entitlement increasing with service

Birthday off each year

Continuous training opportunities

Competitive salary

Performance bonus

Comprehensive benefits package

Qualifications

• Proven experience in a Service Advisor or similar customer service role, preferably in the automotive industry.
• Excellent communication and interpersonal skills are essential.
• Ability to thrive in a fast-paced, customer-driven environment.

Responsibilities

• Welcoming customers and managing their service journey from start to finish.
• Accurately recording service and repair requirements.
• Liaising with technicians to keep customers updated.
• Providing clear service quotations and invoicing.
• Ensuring customer satisfaction and retention.

Skills

Customer service experience

Communication skills

IT skills

Interpersonal skills

Attention to detail

Job description

Join the Team at Wollaston BMW - Service Advisor (BMW & MINI)

Location: Northampton | Full-Time | Competitive Salary + Bonus + Benefits

Are you passionate about premium vehicles and exceptional customer service? Wollaston BMW is looking for an enthusiastic and customer-focused Service Advisor to join our dynamic Aftersales team, representing two of the most iconic automotive brands - BMW and MINI.

About The Role

As a Service Advisor, you'll be the face of our Aftersales department - the crucial link between our customers and our workshop. You'll deliver a seamless service experience, ensuring every customer receives the quality, care, and attention they expect from a brand like BMW.

Key Responsibilities

• Welcoming customers and managing their service journey from start to finish
• Accurately recording service and repair requirements
• Liaising with technicians and workshop control to keep customers updated
• Providing clear and transparent service quotations and invoicing
• Ensuring every customer leaves satisfied and likely to return

What We're Looking For

• Proven experience in a Service Advisor or similar customer service role (automotive experience preferred)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Passion for delivering a premium service experience
• Strong IT skills and attention to detail

Why Join Wollaston BMW?

• Be part of a well-established, forward-thinking dealership group
• Work with two globally respected brands - BMW and MINI
• You will benefit from a holiday entitlement that rises with your length of service and your birthday off each year
• Continuous training opportunities at the prestigious BMW Academy
• Competitive salary, performance bonus, and a comprehensive benefits package
• And you'll e joining us just as we look forward to moving into our brand new state of the art premises on Bedford Road.

Ready to drive your career forward with BMW & MINI?

Apply now and take the next step with Wollaston BMW - where our mission is to deliver outstanding automotive services.