Service Advisor

Hartwell PLC; Kidlington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK automotive company in Kidlington is seeking a Parts Advisor to handle customer enquiries and manage parts orders. The ideal candidate will have retail experience and excellent customer service skills. Full training will be provided. Benefits include holidays, pension, and staff discounts.

Benefits

22 days annual holiday

Workplace pension scheme

Staff discounts

Career opportunities

On site parking

Qualifications

• Retail / administration / reception experience required.
• Previous experience as a Parts Advisor in a Franchised Automotive dealership preferred.
• Full, valid and clean UK driving license required.

Responsibilities

• Deal with customer enquiries over the phone and face to face.
• Order, book out parts, invoice and take payment.
• Check in parts deliveries.
• Assist with parts stock check.
• Liaise with the workshop and service advisors.

Skills

Excellent customer service skills

Good telephone manner

Ability to communicate at all levels

Job description

Responsibilities

• Deal with customer enquiries over the phone and face to face
• Ordering, booking out parts, invoicing and taking payment
• Checking in parts deliveries
• Assisting with parts stock check
• Liaising with the workshop, service advisors and customers
• Ensuring prices are entered onto VHC within required time
• Contact customers offering special promotions that are available from time to time
• Pick parts and check for damage or shortages
• Pre-pick parts for those jobs pre-booked into Workshop

Qualifications

• Retail / administration / reception experience
• Good telephone manner
• Excellent customer service skills
• Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable
• Full, valid and clean UK driving license
• Candidates must have the ability to communicate at all levels
• Full training will be provided

Benefits

• 22 days annual holiday
• Workplace pension scheme
• Staff discounts
• Career opportunities
• On site parking
• Free parking
• Company events
• Health and wellbeing
• Employee Benefit portal