Service Advisor

HTC; Hemel Hempstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vehicle service company in Hemel Hempstead seeks a customer service advisor to join their team. The role involves delivering first-class service, managing customer enquiries, and undertaking administrative tasks. Candidates should have strong communication skills, previous experience in a parts or service advisor role, and a solid understanding of the commercial vehicle after-market operation. Working hours are 6:30 am to 3:30 pm, with one Saturday in four paid as overtime.

Qualifications

• Previous experience in a Parts or Service advisor role.
• PC literate with a working knowledge of administration procedures.
• Understanding of the commercial vehicle after-market operation.

Responsibilities

• Deliver professional customer service and resolve enquiries at first contact.
• Greet customers in a friendly and courteous manner.
• Undertake general administrative duties within the Customer Service Reception.
• Provide repair estimates and price quotations.
• Register new vehicles and ensure accurate invoicing.
• Locate unavailable items from other suppliers and manage deliveries.
• Handle internal and external customer and supplier communications.
• Adhere to Health & Safety Policies at all times.

Skills

Excellent communication and interpersonal skills

Ability to work under pressure

Job description

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.

Key Duties and Responsibilities

• Work as part of a team delivering a first‑class, professional customer service ensuring that, where possible, customer enquiries, payments and complaints are resolved at the first point of contact.
• Greet customers in a friendly, professional and courteous manner.
• Undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
• Give repair estimates and price quotations and offer repair suggestions.
• Register new vehicles.
• Ensure invoices and taxing vehicles are completed accurately and on time.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Handle all internal and external customers and suppliers with courtesy.
• Adhere to Health & Safety Policies and Procedures at all times.

Preferred Qualifications and Experience

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a Parts or Service advisor role.
• PC literate with a working knowledge of administration procedures.
• Understanding of the commercial vehicle after‑market operation.

Hours: 6.30 am - 15.30 ½ unpaid lunch. 1 Saturday in 4 paid as overtime at time and a half (8am - Midday).

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