Service Advisor

Copperfield Recruitment Ltd; Guildford; On-site; GBP 34,000; Full time

Job summary

A recruitment agency is seeking an Automotive Service Advisor based in Guildford. This customer-focused role requires strong communication skills and the ability to manage service workflows. Responsibilities include greeting customers, scheduling appointments, and providing updates on vehicle status. The ideal candidate will have automotive knowledge and prior customer-facing experience. Competitive salary and career development opportunities are offered.

Benefits

Competitive pay and benefits

Training and career development

Supportive team environment

Qualifications

• Strong communication and customer service skills are essential.
• Automotive knowledge preferred but not mandatory.
• Ability to explain technical details clearly is required.

Responsibilities

• Greet customers and identify their service needs.
• Schedule appointments and manage workflow effectively.
• Prepare and explain repair orders to customers.

Skills

Strong communication skills

Customer service skills

Automotive knowledge

Organizational skills

Time-management skills

Proficient with service software

Proficient with MS Office

Job description

Automotive Service Advisor based in Guildford

45hrs per week
1 in 4 Saturdays (8am-12pm) paid at 1.5 x hourly rate.

Basic Salary = £33,600
Bonus Scheme = £3,600
OTE = £37,400
+ Uncapped Upsell Bonus for key products

Our client is seeking a customer‑focused Automotive Service Advisor to be the key link between customers and the service department. You’ll ensure a smooth service experience from check‑in to vehicle pickup.

Responsibilities

• Greet customers and identify service needs
• Schedule appointments and manage workflow
• Prepare and explain repair orders, costs, and timelines
• Provide updates on vehicle status
• Coordinate with technicians for accurate diagnostics
• Promote recommended services
• Handle warranty and insurance claims

Requirements

• Strong communication and customer service skills
• Automotive knowledge preferred
• Ability to explain technical details clearly
• Organized, with good time‑management skills
• Proficient with service software and MS Office
• Valid driver’s license

Experience

• Prior automotive or customer‑facing experience preferred
• Dealership experience is a plus

Why Join?

• Competitive pay and benefits
• Training and career development
• Supportive, professional team environment

Copperfield Recruitment Ltd are an equal opportunities employer.