Service Advisor

KPI People Ltd; Garston; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading automotive service company in Watford is seeking a Service Advisor to join their team. The role involves customer interaction, vehicle work explanation, and effective invoicing. Candidates should have at least 12 months of relevant experience and a full UK driving license. The position offers a competitive salary of £32,000 with OTE of £40,000 and a comprehensive benefits package.

Benefits

Great Benefits Package

Qualifications

• 12 months experience as a Motor Trade Service Advisor is essential.
• Full UK Driving Licence is required.
• Experience in a franchised dealership is desirable.

Responsibilities

• Meet and greet customers.
• Explain vehicle work to customers.
• Complete courtesy car insurance paperwork.

Skills

Motor Trade Service Advisor experience

Customer service skills

Invoicing skills

Tools

Kerridge

Pinnacle

Job description

Overview

Service Advisor position in a busy franchised main dealership in Watford. Basic Salary £32,000; OTE £40,000. Great Benefits Package.

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

• 12 months Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements:

• Franchised Dealership Experience
• Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £28,000 - £32,000 DOE; On Target Earnings of £40,000; Great Benefits Package.

Working Hours

Monday to Friday 8am - 6pm; Saturday Mornings on a Rota