Service Advisor

Lookers; Crawley; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive dealership in Crawley, England seeks an experienced Service Advisor to join their Aftersales team. You will be responsible for managing service bookings, advising customers, and ensuring excellent communication throughout the process. The ideal candidate will possess strong customer service skills and experience in the automotive industry. This role offers competitive compensation with opportunities for continuous training and development.

Benefits

Continuous training opportunities

State-of-the-art working facilities

Qualifications

• Previous experience in a similar role within the automotive industry.
• Warm personality and passion for delivering a first-class customer experience.
• Ability to work independently using initiative.

Responsibilities

• Book MOTs, services, and repairs for customers.
• Advise customers about warranty cover and upsell parts/accessories.
• Liaise with Aftersales department to schedule appointments.
• Manage high-volume customer interactions daily.
• Inform customers of turnaround times and maintain communication.
• Update customer records accurately.

Skills

Excellent communication skills

Team player

Customer service orientation

Ability to explain technical information clearly

Tools

Kerridge

ADP

Job description

Overview

Mercedes Benz of Gatwick

42 hours per week (Monday to Friday shits on rota basis between 08 : 00 to 18 : 30 and 1 Saturday per month 08 : 00 to 14 : 00)

OTE up to £36,000 per annum (with basic up to £30,000 plus bonus)

Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager.

With ongoing investment in the dealership to transform it intoastate-of-the-artshowroom, Mercedes Benz of Gatwick isthe place to be. Gatwick is a state of the art dealershipwith exceptional working facilities.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warmpersonalityand a real passion for delivering afirst classcustomer experienceeach and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical informationin a way that is clearand concise.Previousexperience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will bea great teamplayer but be able toalsowork independentlyusing your own initiative. We want to hear from you if you have worked in a similar role within the automotive industryandhave a passion for customer service and cars!

If your skills and experience match what we are looking for, please