Service Advisor

Experis - ManpowerGroup; Cardiff; On-site; GBP 28,000 - 30,000; Full time

Job summary

A busy dealership service department in Cardiff is seeking a customer-focused Service Advisor to manage service bookings and enhance customer satisfaction. The ideal candidate should have previous experience and strong communication skills to upsell service plans effectively. This role offers a basic salary range of £28,000-£29,500, plus additional earnings potential. Training and career progression opportunities will be provided.

Benefits

Training and development

Progression opportunities

Supportive environment

Qualifications

• Previous Service Advisor experience preferred.
• Desirable VAG accreditation for this role.
• Confident working in a fast-paced environment.

Responsibilities

• Greet customers and manage service bookings.
• Explain recommended work in simple terms.
• Liaise with technicians for job progress.

Skills

Excellent communication

Customer service skills

Strong organisational skills

Attention to detail

Ability to upsell service plans

Job description

Service Advisor

Location: Cardiff

Salary £28,000-£29,500 basic (DOE & accreditation)

OTE: Additional £5,000 (CX + service plan bonus)

The Role

A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and service plan sales.

Key Responsibilities

• Greet customers, manage bookings, and handle inbound enquiries
• Explain recommended work and associated costs in simple terms
• Liaise with technicians to ensure jobs progress efficiently
• Promote service plans and other value-added products
• Maintain excellent customer satisfaction scores
• Resolve customer queries professionally

Requirements

• Previous Service Advisor experience (VAG accreditation desirable)
• Excellent communication and customer service skills
• Ability to upsell service plans
• Strong organisational skills and attention to detail
• Confident working in a fast-paced service environment

What's on Offer

• £28k-£29.5k basic + £5k OTE
• Training and development provided
• Progression into Senior Service Advisor or management pathways
• Supportive and customer-driven environment

How to apply?

Send CV to [e-mail]