Service Advisor

Jago Consultants; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A main dealer in Birmingham is seeking an experienced service advisor to join their team. In this role, you will greet customers, book vehicles into the workshop, and provide excellent customer service throughout. Ideal candidates will have experience as a service advisor, a clean driving license, and a sales-oriented approach. Offering a competitive salary of £22,000 with an OTE of £30,000, this position is perfect for those passionate about customer satisfaction.

Qualifications

• Experience working within a service advisor role at a main dealer.
• Full License with no more than 6 points.

Responsibilities

• Meeting and greeting customers in a friendly manner.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop for vehicle updates.
• Providing exceptional customer service to maintain relationships.
• Maintaining thorough product knowledge.
• Adopting a sales approach for upselling.
• Keeping work areas orderly.

Skills

Customer service skills

Sales approach

Product knowledge

Job description

Job Description

We are looking for an experienced service advisor to join a busy main dealer in Birmingham.

Salary – £22,000 with a £30,000 OTE

Daily Duties include :

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

Ideal candidate :

• Experience working within a service advisor role at a main dealer.
• Full License no more then 6 points.

This role would suit : aftersales advisor, service advisor