Service Administrator (Ref: 0085ZA)

NHS; Redcar; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community service provider in Redcar is seeking an Administrative Support Officer to manage client interactions and administrative functions. The role includes welcoming clients, processing referrals, and maintaining records. Ideal candidates should possess strong IT skills and experience in office settings. Benefits include 28 days annual leave, flexible working opportunities, and a bonus for successful referrals. This position requires a DBS check and offers a supportive team environment.

Benefits

28 days annual leave plus bank holidays

One extra day off for your birthday

Enhanced maternity, paternity and adoption leave

Paid volunteer leave

Pension scheme auto-enrollment

Blue Light Card for savings

Flexible working opportunities

Refer a Friend scheme

Qualifications

• Experience in an office environment is essential.
• Strong IT skills, including proficiency in Google and Microsoft applications.
• Proven ability to work both independently and as part of a team.

Responsibilities

• Support the smooth running of administrative functions.
• Welcome clients and maintain necessary record-keeping systems.
• Process referrals and input details into computerized systems.
• Assist management in ensuring high data quality.

Skills

Excellent IT skills, including Google and Microsoft packages

Ability to build relationships with internal and external stakeholders

Demonstrable experience of working in an office environment

Ability to work effectively in a team or on your own

Successful track record of providing efficient and reliable administrative support

Job description

We're looking for someone who is confident in using computers and can work in a public‑facing front desk handling daily client interactions.

Main duties of the job

• Proactively support the smooth running of the administrative functions within the service
• Be responsible for welcoming clients to our service
• Maintain and create record‑keeping systems as required
• Process all referrals, screening, triage and comprehensive assessments, inputting NDTMS/demographic and personal details into computerised systems
• Support the service to meet local health and safety requirements
• Generate prescriptions in preparation for signing by relevant clinicians
• Assist the management team in maintaining high levels of data quality and information management
• Support the wider team with commitments, including organising diaries, allocating, arranging, cancelling and rebooking meetings and events
• Take, transcribe and distribute formal minutes for meetings

About us

Our service provides drug and alcohol services for adults, young people and families across Redcar and Cleveland as a member of the THRIVE partnership. WithYou is proud to be the lead provider of THRIVE, an Integrated Domestic Abuse and Substance Use (IDAS) partnership, alongside Harbour and Intuitive Thinking Skills and the Redcar and Cleveland Borough Council.

Qualifications and Experience

• Demonstrable experience of working in an office environment
• Ability to work effectively in a team and/or on your own
• Successful track record of providing efficient and reliable administrative support
• Ability to build relationships with internal and external stakeholders
• Excellent IT skills, including Google and Microsoft packages and digital media

Benefits

• 28 days annual leave, plus bank holidays
• One extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto‑enrollment into We Are With You's pension scheme
• Access to a Blue Light Card – savings on high‑street and online brands
• Flexible working opportunities and support with wellbeing resources
• Refer a Friend scheme – £500 bonus for successful referrals after 6 months probation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check will be required.

Employer

We Are With You

Address

161 High Street, Redcar, United Kingdom