Service Administrator - Criminal Justice Ref:0085ZD

We Are With You; Stoke-on-Trent; On-site; GBP 25,000; Full time

Job summary

A supportive community service organization in Stoke-on-Trent is seeking a motivated Service Administrator. The primary role involves providing vital administrative support within the Criminal Justice team. Responsibilities include managing client tracking, handling phone calls, and assisting with prescriptions. The ideal candidate will exhibit strong IT and communication skills, attention to detail, and a positive attitude. This full-time role offers a salary of £25,000 and various benefits, including annual leave and flexible working opportunities.

Benefits

28 days annual leave plus bank holidays

Extra day off for your birthday

Enhanced family leave

Paid volunteer leave

Pension scheme

Savings access via Blue Light Card

Flexible working opportunities

Refer a Friend bonus scheme

Qualifications

• Experience providing administrative support in a busy environment.
• Ability to communicate effectively with a wide range of people.
• Good level of Maths and English (verbal and written).
• Organised and able to manage and prioritise time effectively.
• Understanding of work-based Health & Safety issues.
• Experience in a charitable organisation is an advantage.

Responsibilities

• Managing trackers that monitor client journeys.
• Handling calls via the designated Criminal Justice phone line.
• Assisting with the printing and coordination of prescriptions.
• Providing front-of-house duties and assisting with service phone line.

Skills

Attention to detail

Strong IT skills

Excellent communication

Organisational skills

Analytical skills

Positive attitude

Job description

Join us as a Service Administrator in Stoke-on-Trent. We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records.

Responsibilities will include managing trackers that monitor client journeys as they engage with community support, handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings), and assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway. You may also provide wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line.

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

Qualifications

• Experience of providing great administrative support in a busy environment
• The ability to communicate effectively with a wide range of people
• Confidence working in a team environment and able to work collaboratively
• A good level of Maths and English (verbal and written)
• Organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• Good analytical skills with an eye for detail
• A can do, positive attitude
• Excellent IT skills, including database management and comfortable using digital media
• Understanding of work-based Health & Safety issues
• Some flexibility with working hours and location from time to time
• Experience in a charitable organisation or knowledge/experience of our client group is an advantage but not essential

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and encourage people from under‑represented communities and backgrounds, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans, to apply to join our team. As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

The role is permanent and full‑time working 37.5 hours per week Monday to Friday with some evening and Saturday working as required. The salary is £25,000 per annum.

Company Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto‑enrollment into We Are With You's pension scheme
• Access to a Blue Light Card – giving you great savings on big high‑street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Essential Skills