Service Administrator/ Coordinator

Proactive Global; Thame; On-site; GBP 28,000 - 38,000; Full time

Job summary

A specialist engineering firm near Thame is seeking a Service Administrator/Coordinator. This role involves coordinating service engineers, managing customer inquiries, and organizing installations and maintenance visits. Ideal candidates will have experience in a customer service or administrative role, preferably within manufacturing or engineering. Strong communication skills and the ability to multitask in a dynamic environment are essential. Proactive Global offers a proactive work culture and equal opportunity employment.

Benefits

Referral scheme for successful applicants

Commitment to equality in the workplace

Qualifications

• Experience in a customer service or administrative role is essential.
• Familiarity with manufacturing or engineering environments is a plus.
• Excellent communication skills to liaise effectively with customers and engineers.

Responsibilities

• Handle inbound calls for urgent breakdowns.
• Book service visits by engineers.
• Manage diaries for service engineers.
• Request further information regarding services offered.

Skills

Experience within an Administrative/customer service role

Good communication skills

Diary management

Self-motivated and able to multi-task

Organised and good time management

Experience in manufacturing/engineering

Use of systems including Word and Excel

Ability to work under pressure

Job description

Service Administrator/ Coordinator

28-38K

Thame, Oxford

Overview

Service Administrator / Coordinator urgently required to work for a specialist engineering business based near Thame Oxfordshire. The Service coordinator role will be mostly administrative, coordinating service engineers, liaising with customers, organising installations, breakdowns, servicing etc. The role is busy and diverse; while it is currently mainly an administrative role, we would be interested in candidates who have the above experience but also a more technical knowledge that could be beneficial. We are looking for a proactive individual who can deal with a fast‑paced environment at certain times of the year and get the job done. This role would suit someone who has worked within an engineering or manufacturing service department, or alternatively in parts or hire environments.

Responsibilities

• Taking inbound calls from customers requesting an Engineer to attend their site for an urgent breakdown
• Booking in a service/maintenance visit by an engineer
• Requesting more information about the service the company provides
• Calling in to follow up on a quotation they have been provided with
• Managing insurances for the business including cars, vans and business insurance
• Producing quotations
• Managing the diaries for the engineers
• Ordering spare parts for the engineers
• Booking in new installations

Skills and Experience

• Experience within an Administrative/customer service role
• Ideally manufacturing/engineering experience
• Used to liaising with customers and engineers
• Diary management
• Good communication skills
• Use of systems including Word and Excel
• Self‑motivated and able to multi‑task, handling multiple priorities
• Organised, tidy with good time management
• Works well under pressure to meet deadlines

If you have the above skills and wish to be considered for this position or find out more details then please contact Nathan Woakes on (phone number removed) or submit your CV to alternatively, apply to this advert!

Proactive also offer a referral scheme for successful applicants – if you know anyone that could be suited to this position then please contact Proactive with their details and if they are placed by Proactive you will receive £250. *T&Cs apply*

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.