Service Administrator - Bournemouth

DAF Trucks UK; Bournemouth; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading service provider in the automotive sector is seeking a proactive Service Administrator to join their team in Bournemouth. The role involves coordinating customer service, maintaining records, and ensuring efficient operations within the service department. Candidates should have strong organizational and communication skills, with previous experience in a customer-focused environment. This full-time position offers a salary of £26,500 to £28,000 per annum and various employee benefits including a pension scheme, holiday increases, and career development opportunities.

Benefits

Employee Assistance program

Free eye test plus contribution towards glasses

30 days holiday plus Bank Holidays

Pension Scheme

Career development pathways

Qualifications

• Previous experience in a fast paced, customer focused environment.
• Strong organisational and time management skills.
• Ability to work independently or as part of a team.

Responsibilities

• Act as first point of contact for service-related enquiries.
• Maintain and update service records and compliance logs.
• Provide regular updates to customers on vehicle progress.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Job description

Adams Morey Bournemouth is looking for a proactive and organisedService Administrator to join our dedicated team, supporting the smooth and efficient running of our busy service department.

This role ensures smooth coordination between customers, workshop and management. Maintaining accurate records, processing service and sales documentation and delivering exceptional customer service.

Salary:£26,500 to £28,000 per annum, dependent on experience

Hours:Monday to Friday 8.00 am to 4.30 pm, i.e. 40 hours per week, 30 minute lunch (unpaid).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect
• Following GDPR guidelines to ensure data protection and privacy.
• Conforming to all Health & Safety requirements.
• Participating in relevant training.
• Act as first point of contact for service-related enquiries (in person, telephone, email)
• Assist with workshop bookings.
• Liaise with workshop technicians to ensure timely updates and job completion.
• Provide regular updates to customers on vehicle progress, additional work required and completion times.
• Handle customer queries and complaints professionally.
• Maintain and update service records, compliance logs and MOT schedules.

Ideally, we are looking for:

• Previous experience in a fast paced, customer focussed environment.
• Experience within a main dealership would be desirable, but not essential.
• Strong organisational and time management skills.
• Excellent communication and customer service.
• Attention to detail with accurate data entry and record keeping skills.
• Ability to work in a fast paced – team oriented environment.
• Ability to work independently or as part of a team.
• Ability to prioritize.
• Friendly and approachable.

In return we’ll offer:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee discounts on a range of products and services including holidays, days out and supermarket shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Who we are:

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

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