Service Administrator

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization seeks a Service Administrator for the Tobacco Addiction Service to provide comprehensive administrative support. Responsibilities include processing referrals, managing phone communications, organizing team meetings, and ensuring compliance with data management standards. The ideal candidate will possess strong organizational and communication skills, along with the ability to work independently. This role is essential for maintaining efficient operations and providing support to both staff and the public.

Qualifications

• Experience in developing and implementing office procedures and systems.
• Completion of mandatory statutory training courses.
• Strong communication and organisational skills.

Responsibilities

• Process new referrals and handle correspondence.
• Manage the team’s phone hub and direct calls.
• Arrange and attend team meetings, including minute-taking.
• Handle general office tasks and respond to queries.
• Schedule patient appointments and maintain filing systems.
• Ensure compliance with the Data Protection Act.
• Archive patient notes and manage diaries.

Skills

Independent work

Communication skills

Organisational skills

Data management systems

Job description

Overview

Service Administrator for the Blackpool Tobacco Addiction Service provides comprehensive administration support to members of the service and the public. The post holder is a key point of contact, ensuring efficient, responsive support and oversight of data management systems.

Key Responsibilities

• Process new referrals and handle correspondence.
• Manage the team’s phone hub, directing calls and messages to relevant staff.
• Arrange and attend team meetings, book rooms, prepare agendas and take minutes.
• Handle general office tasks: manage incoming/outgoing mail, photocopy, and respond to patient and public queries via telephone.
• Schedule new and follow‑up patient appointments and maintain effective electronic and paper filing systems for audit purposes.
• Ensure compliance with the Data Protection Act and Trust policy for confidentiality and audit requirements.
• Archive patient notes and manage paper/electronic diaries for self and team members.

Requirements

• Ability to work independently, organising and prioritising own workload.
• Experience in developing, organising and implementing office procedures and systems, e.g., updating databases for referral processing and monitoring waiting times.
• Completion of mandatory statutory training courses and up‑to‑date legal compliance.
• Strong communication and organisational skills.
• Good working knowledge of data management systems.

Application Deadline

This advert closes on Thursday 5 Feb 2026.