Service Administrator

Cornerstone Healthcare Group; Waterlooville; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Waterlooville is looking for a methodical and organised Service Administrator to support their management team at South Africa Lodge. The role involves managing staff rotas, preparing care files, producing management reports, and ensuring compliance with CQC standards. Ideal candidates should have at least 2 years of administrative experience and strong communication skills. This full-time position offers a competitive benefits package worth up to £5,000. Apply today to join a supportive team dedicated to delivering exceptional care.

Benefits

Refer a friend scheme

Cycle to Work scheme

Healthcare cash plan

Enhanced DBS coverage

Free uniform laundered

Subsidised lunch

Recognition and rewards

Qualifications

• At least 2 years’ experience in an administrative role.
• Strong written and verbal communication skills.
• Confident using data management systems.

Responsibilities

• Manage staff rotas for appropriate cover.
• Prepare care files for new residents.
• Produce KPI and management reports.
• Order clinical supplies as required.

Skills

Organised

Strong communication skills

Attention to detail

Proficient in Microsoft Office

Ability to manage priorities

Experience in healthcare sector

Job description

About The Role

We’re looking for a methodical and organised Service Administrator to support our management team at South Africa Lodge. In this role, you’ll be at the heart of the home, helping everything run smoothly so our clinical team can focus on delivering exceptional care.

Our 99-bed home is made up of six specialised units, each providing exceptional, person-centred care for individuals with complex needs. It’s a lively and welcoming environment where no two days are the same, and every member of the team plays a key part in making it feel like home.

What You’ll Bring

You’ll thrive in this role if you’re organised, detail-focused and enjoy being that dependable go-to person who keeps things ticking along.

• At least 2 years’ experience in an administrative role
• Strong communication skills (both written and verbal)
• Experience producing data for management reports
• Confident using Microsoft Office and IT systems
• Excellent organisation and communication skills
• Able to manage competing priorities and work independently or as part of a team
• A strong eye for detail and a proactive approach
• Experience in the healthcare sector (desirable)

Your Working Pattern

• Monday to Friday, 9:00 AM – 5:00 PM (40 hours/week)
• Flexibility required for occasional out-of-hours meetings (e.g., night staff), with time off in lieu provided

What You’ll Be Doing

No two days are quite the same, but your main responsibilities will include:

• Managing staff rotas to ensure appropriate cover
• Preparing care files for new residents
• Maintaining and archiving clinical records
• Producing KPI and management reports
• Ordering clinical supplies as required
• Supporting HR with sickness meetings and supervision records
• Liaising with external health professionals and internal teams
• Providing minute-taking support during clinical reviews
• General admin tasks such as filing, photocopying, and purchase orders
• Always maintaining compliance with CQC standards

Benefits package worth up to £5,000 (T&C's apply)

• Refer a friend scheme – earn up to £1,000
• Cycle to Work scheme
• Healthcare cash plan worth up to £700 – includes dental, optical and 24/7 mental health support
• Enhanced DBS fully covered by us and automatically added to the update service
• Free uniform laundered for you on site ready for your next shift
• Subsidised lunch on site
• Recognition and rewards – vouchers, cash bonuses, and long service treats
• Access to the Blue Light Card – over 13,000 discounts
• And much more!

Why Join Us

At Cornerstone Healthcare, you’ll be part of a team that genuinely cares - about our residents, our standards, and one another. We’re proud of our reputation for excellence, and even prouder of the people who make it possible. If you’re someone who brings organisation, initiative, and pride to everything you do, we’d love to hear from you.

Apply today and become part of something special at South Africa Lodge!