Service Administrator

CCR (Carrier Commercial Refrigeration); Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service management company in Abingdon is seeking a detail-oriented Service Administrator to support the Lidl Ireland account. This role is crucial in processing service orders accurately and liaising with subcontractors. Candidates should have strong numeracy skills, excellent attention to detail, and a collaborative approach. Responsibilities include administrative support such as uploading job sheets, verifying orders, and preparing reports. This position offers the chance to work in a dynamic, fast-paced environment focused on administrative accuracy.

Qualifications

• Proven administrative experience ideally in a service or supply chain environment.
• Excellent attention to detail and ability to meet tight deadlines.
• Comfortable working with multiple systems.

Responsibilities

• Upload subcontractor job sheets into Astea.
• Assist in raising purchase orders for completed works.
• Review service orders for accuracy.
• Process service orders within Astea.
• Prepare weekly status reports for the Senior Technician.

Skills

Strong numeracy skills

Attention to detail

Administrative experience

Effective communication skills

Microsoft Excel proficiency

Tools

Astea

Microsoft Office Suite

Job description

Overview

We are seeking a detail‑oriented Service Administrator to join our team supporting the Lidl Ireland account. This role plays a vital part in ensuring the accurate processing of service orders, liaising with subcontractors, and preparing essential documentation for invoicing. While a formal financial background is not required, the ideal candidate will have strong numeracy skills, excellent attention to detail, and the ability to work to strict timelines.

The role is based in Abdingdon / Oxfort.

This is a unique opportunity to work in a highly collaborative environment where administrative accuracy and process compliance are key. The role includes significant pre‑invoicing administration and regular reporting, working closely with both the Supply Chain team and the Senior Technician in Ireland

Administrative Support

• Upload subcontractor job sheets into Astea, ensuring all required paperwork and cost details are complete.
• Assist in raising purchase orders for completed works.
• Verify that all materials used are clearly documented — whether free‑issue, ordered, or subcontractor‑supplied.
• Maintain close communication with the Supply Chain team and the Senior Technician in Ireland.
• Prepare weekly status reports for the Senior Technician.
• Produce monthly service order status reports for Lidl Ireland.

Invoicing Process

• Review service orders for accuracy, including time on site, travel time, materials used, and attached documentation.
• Process service orders within Astea, ensuring financial accuracy and completeness.
• Organize and save all relevant documentation to the network for the Finance Department.
• Prepare required documentation for the automated BOT invoicing system.

Qualifications

• Strong numeracy and analytical skills.
• Proven administrative experience, ideally in a service or supply chain environment.
• Excellent attention to detail and ability to meet tight deadlines.
• Comfortable working with multiple systems (experience with Astea or similar service databases is a plus).
• Effective communication and interpersonal skills for working across departments and with external subcontractors.
• Proficient in Microsoft Office Suite, particularly Excel.

If you're organized, process-driven, and ready to support a high-performing team, we encourage you to apply and make an impact with us.