Service Administration Co-ordinator

Phoenix Software; Allerthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solution provider in the UK seeks a Service Administration Co-ordinator to support their Managed Services team. The role involves managing team diaries, scheduling meetings, and ensuring seamless service delivery. Candidates should have prior administrative experience and strong skills in Microsoft Office. Excellent communication and organizational skills are essential as you will liaise with various teams and support customer onboarding. This role contributes to providing outstanding service to our clients.

Qualifications

• Experience in an administrative role is essential.
• Good knowledge of Microsoft Office applications required.
• Excellent communication and prioritisation skills needed.

Responsibilities

• Manage team diaries and schedule meetings.
• Support customer onboarding activities and contract management.
• Liaise with sales, procurement, and finance teams.

Skills

Administrative role experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Communication skills

Ability to prioritise work

Initiative

Job description

We are now looking for a Service Administration Co‑ordinator to join and provide support for our Managed Services team. What will you be doing?

Responsibilities

• Manage team diaries, scheduling meetings and ensuring availability for key tasks and customer interactions.
• Book calls for customers with Customer Success Managers to ensure ongoing engagement and support.
• Support customer onboarding activities and contract management.
• Collaborate with customers and partners to ensure smooth service delivery.
• Assign resources to customers and manage all managed service customer reviews.
• Support invoicing and billing processes for customers.
• Support procurement, tendering, contract, and supplier management.
• Coordinate follow‑up actions from service reviews and internal meetings.
• Liaise with sales, procurement, and finance teams to ensure correct service delivery.
• Facilitate the transition of professional services into managed services.

Qualifications

• Prior experience in an administrative role.
• Good knowledge of Microsoft Word, Excel, Outlook and Teams.
• Excellent communications skills.
• Ability to prioritise work under pressure, work without supervision and use initiative to ensure deadlines are met.
• Commitment to see a job through to a successful conclusion.

At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.