Serious Injury Operations Lead: People, Process & Growth

Sue Ross Recruitment Limited; Wakefield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A recruitment agency in the UK is seeking an Operations Manager to lead a team in the Serious Injury Department. The role involves motivating professionals, ensuring targets are met, and managing resources for operational success. Ideal candidates will have proven leadership experience, strong coaching skills, and a commitment to client service excellence. This position is an excellent opportunity for those looking to make a significant impact within a leadership team.

Qualifications

• Proven leadership experience in a regulated, customer-focused environment.
• Strong people management skills with the ability to inspire, coach, and develop teams.
• Operational acumen with a track record of delivering performance and quality outcomes.
• Excellent communication and problem-solving skills.
• Commitment to continuous improvement and client service excellence.

Responsibilities

• Lead and motivate a team of Serious Injury professionals through effective coaching and mentoring.
• Ensure operational, customer, and financial targets are met in line with business strategy.
• Manage recruitment, resources, and performance to maintain efficiency and quality.
• Embed new systems and processes, building team capability and resilience.
• Anticipate risks, safeguard compliance, and ensure high-quality case progression.
• Collaborate with senior leaders to foster continuous improvement and staff engagement.

Skills

Leadership in a regulated environment

People management and coaching

Operational acumen

Communication skills

Problem-solving skills

Commitment to continuous improvement

Job description

A recruitment agency in the UK is seeking an Operations Manager to lead a team in the Serious Injury Department. The role involves motivating professionals, ensuring targets are met, and managing resources for operational success. Ideal candidates will have proven leadership experience, strong coaching skills, and a commitment to client service excellence. This position is an excellent opportunity for those looking to make a significant impact within a leadership team.