Senior Watch Advisor Old Bond Street

A. Lange & Söhne; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury watch brand is looking for a Senior Watch Advisor to excel in customer service and sales within a professional team. The successful candidate will be responsible for achieving personal sales targets, managing customer relationships, and ensuring compliance with brand guidelines. Ideal applicants possess strong interpersonal skills, have experience in luxury retail, and are passionate about creating an exclusive shopping experience for clients.

Qualifications

• Experience in luxury retail environment is preferred.
• Strong sales track record with ability to exceed targets.
• Excellent communication and networking skills.

Responsibilities

• Drive personalized sales goals and ensure compliance with brand standards.
• Maintain excellent customer service and client relationships.
• Oversee boutique operations and assist with stock management.

Skills

Sales strategy

Customer relationship management

Exceptional interpersonal skills

Brand ambassadorship

Team collaboration

Job description

HOW WILL YOU MAKE AN IMPACT?

The mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines

Key Responsibilities

• SALES
• Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs
• Regularly analyze and question missed confirmed sales with Assistant / Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities / Action Plans of potential prospects with Assistant / Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.
• BRAND AMBASSADORSHIP
• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
• CUSTOMER & CRM RELATED ACTIVITIES
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints and immediately report to Assistant / Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
• STORE OPERATIONS MANAGEMENT
• Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary : organize changing of straps polishing, servicing, etc.
• Represent boutique management during their absence.
• FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING
• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
• Ensure timely reporting of any opportunity, incident, etc to Assistant / Boutique Manager.
• Share new practices, ideas with Assistant / Boutique Manager to enhance boutique operations as a whole.
• Proper and accurate networking among the competition, especially with neighbouring boutiques.
• TEAM WORK
• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
• Proactively support in onboarding process of new boutique members

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals :

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Director

3rd Stage – Interview with the International HR Manager

Learn More About Life At Richemont Below

https : // www.linkedin.com / company / richemont /

https : // www.youtube.com / channel / UCtcz344eqsWvggwOnq-yljg