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Senior Voice of Customer Insights Strategist

Intercom

Greater London

Hybrid

GBP 60,000 - 75,000

Full time

Today
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Job summary

A leading AI customer service company is seeking a Senior Researcher to drive the Voice of Customer research program. This role involves leading insights generation, identifying buyer patterns, and collaborating with various teams to influence strategy. Ideal candidates will have 2-4 years' experience in user or product research, bringing both qualitative and quantitative analytical skills. The position offers competitive salary, a hybrid working environment, and various employee benefits.

Benefits

Competitive salary and equity
Lunch and snacks provided
Pension scheme with match
Comprehensive health insurance
Flexible paid time off policy
Paid maternity and paternity leave
Cycle-to-work scheme

Qualifications

  • 2–4+ years experience in user research, product research, or a related analytical insight role.
  • Experience running end‑to‑end research or analysis projects with clear impact.
  • Fluency in qualitative and quantitative methods.

Responsibilities

  • Lead a monthly Voice of Customer insights generation process end-to-end.
  • Identify buyer patterns and readiness profiles.
  • Work with stakeholders to refine questions and outcomes.

Skills

User research
Data analysis
Communication
Cross-functional collaboration
Problem-solving
Job description
A leading AI customer service company is seeking a Senior Researcher to drive the Voice of Customer research program. This role involves leading insights generation, identifying buyer patterns, and collaborating with various teams to influence strategy. Ideal candidates will have 2-4 years' experience in user or product research, bringing both qualitative and quantitative analytical skills. The position offers competitive salary, a hybrid working environment, and various employee benefits.
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