Senior User Researcher & GDS, Discovery

Triad; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A UK-based consultancy is seeking a Senior User Researcher for a hybrid contract role. The successful candidate will lead user research across Discovery and Alpha phases and deliver insights that shape user-centered services. Collaboration with multidisciplinary teams, partner organisations, and stakeholders is essential. Applicants should have a strong background in public sector projects and experience working in agile environments. The role offers a competitive day rate and a duration until the end of March.

Qualifications

• Proven experience working in Discovery and Alpha phases delivering actionable insights.
• Strong track record on public sector or consultancy projects.
• Comfortable working in agile, fast-paced environments.

Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with teams and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with users and stakeholders to understand needs and pain points.
• Translate findings into clear outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Skills

User Research

Agile methodologies

Presentation skills

GDS service design standards

Accessibility best practices

Job description

Contract: Senior User Researcher

Location: Hybrid (UK-based)

Contract Type: Contract

Day Rate: £500 p/d, Outside IR35

Duration: End of March

About the Role

Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad‑led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders.

This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user‑centred services from the ground up.

Key Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with Triad consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a broad range of users and stakeholders to understand needs and pain points.
• Translate findings into clear, impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence‑based design.

Required Experience

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands‑on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast‑paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.

About Triad

Triad is a UK‑based consultancy delivering user‑centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.