Senior User researcher

JR United Kingdom; West Midlands Combined Authority; Remote; GBP 59,000 - 70,000; Full time

Job summary

A leading public service consultancy is seeking a User Researcher to improve critical services across the UK. You will conduct user research, translate findings into actionable insights, and lead projects in a collaborative environment. Ideal candidates will have experience in public sector research, user-centred design, and must hold or be able to obtain SC clearance. Competitive salary and flexible working offered.

Benefits

Flexible working

Generous benefits

Career development opportunities

Qualifications

• Proven experience in user research, ideally in public sector or healthcare settings.
• Strong grasp of user-centred design principles and research methodologies.
• Experience working in Agile teams.
• SC clearance or ability to obtain it is essential.

Responsibilities

• Plan and conduct user research using the right methods.
• Translate insights into actionable outputs: personas, journey maps.
• Collaborate closely with service designers and stakeholders.
• Lead or contribute to research across all phases of delivery.
• Present findings clearly to stakeholders.
• Support and coach junior researchers.
• Advocate for inclusive, accessible design.

Skills

User research

User-centred design principles

Agile delivery teams

Excellent communication

Job description

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User Researcher – UK Wide (Excluding London)

Up to £70,000 – Permanent

We’re looking for a User Researcher to join a high-impact team shaping some of the UK’s most critical public services. This is a chance to work on projects that directly improve lives, from healthcare and social care to government services.

If you’re passionate about user-centred design, have SC clearance, and want to make a measurable difference, this role is for you.

What you’ll be doing

• Plan and conduct user research using the right methods for the problem at hand
• Translate insights into actionable outputs: personas, journey maps, and user needs statements
• Collaborate closely with service designers, delivery teams, and client stakeholders
• Lead or contribute to research across all phases of delivery: discovery, alpha, beta, and live
• Present findings clearly and persuasively to stakeholders
• Support and coach junior researchers and team members
• Advocate for inclusive, accessible, and ethical design across all work

Experience required

• Proven experience in user research, ideally in public sector, government, or healthcare settings
• Strong grasp of user-centred design principles and research methodologies
• Experience working in Agile delivery teams
• Excellent communication skills, able to influence across teams and levels
• SC clearance (or ability to obtain) is essential

Nice to have

• Experience in full-service digital agencies
• Knowledge of information architecture, interaction design, or visual design
• Familiarity with UK Government Service Standard and GDS practices

Why this is different

• Work on nation-critical services impacting millions of people
• Join a supportive, collaborative team where your voice and ideas matter
• Access career development across research, design, and strategy
• Flexible working and generous benefits
• Contribute to shaping a growing practice that defines the future of digital public services

? We want researchers who can turn insight into impact, who are confident, curious, and ready to

work at the forefront of public sector design.

To explore this opportunity, get in touch directly.