Senior User Researcher

Entrust Datacard; United Kingdom; Remote; GBP 134,000 - 142,000; Full time

Job summary

A leading identity security solutions company is looking for a Senior User Researcher to design and conduct UX research for AI-powered digital identity solutions. This remote position requires a Master's degree and three years' experience in user research. The compensation ranges from $180,217 to $190,217 per year, along with comprehensive benefits including a generous 401(k) match and health programs.

Benefits

Comprehensive health and well-being programs

Generous 401(k) matching

Paid personal time off and holidays

Education reimbursement

Qualifications

• 36 months of experience as a Design Researcher or User Researcher.
• Experience conducting UX research for technology solutions.
• Ability to work with product development teams.

Responsibilities

• Design and validate surveys and interview-based research.
• Conduct applied UX research to guide strategic decisions.
• Work with product teams to integrate UXR learning.

Skills

Design Research

User Surveys

Customer Insights Software

Education

Master’s degree in Market Research or related field

Tools

Dovetail

Onfido Studio

Motion

Job description

Overview

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our people are our secret weapon—curiosity, dedication, and innovation drive our success and help us anticipate the future.

Entrust Corporation is filing an application for permanent alien labor certification for the following position: Senior User Researcher opportunity located in Shakopee, MN.

Responsibilities

• Design and validate survey and interview-based approaches to measuring quality of user experience (UX) for AI-powered digital identity technology solutions.
• Conduct applied UX research (UXR) to understand U.S.-based customer groups and guide company-level strategic decision-making for the development and enhancement of end-user experience.
• Design, organize, and conduct primary research exploring the behaviors and motivations of customers through various qualitative methods.
• Work directly with product teams to ensure UXR learning is integrated into the product development process and that the research roadmap delivers insights in time for key milestones.
• Partner with growth and sales-related initiatives to develop an approach to passive learning during the sales process, and develop relationships with customers to increase access to insight touchpoints.
• Create easy-to-consume content that develops customer empathy across the company and influences decisions that impact company direction.
• Act as a key contributor in growing the maturity of the User Research practice and improve the quality of work through attention to detail, strategic thinking, problem-solving, and craftsmanship.
• Continue to build out research processes and the user research depository; support the development of other researchers.
• This is a fully remote position and may be worked from any location within the United States.

Qualifications

• Master’s degree (or foreign equivalent) in Market Research, International Studies, Business, or related field; plus 36 months of experience as a Design Researcher, User Researcher, or related role involving research for customer engagement and/or experience.
• Demonstrated experience in designing and carrying out user surveys and interviews for technology solutions; working with product development teams to implement UXR findings into technology solutions; heuristic evaluation of end-user experience; moderated and unmoderated usability testing.
• Experience with customer insights software (including Dovetail); UX research for digital identity solutions (including Onfido Studio and Motion); development of research taxonomies and guidelines for end-user research.

Compensation and Benefits

Wage Range: $180,217 – $190,217 per year

The pay range for this position is $180,217 - $190,217 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience.

Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs including medical, vision, dental; a generous 401(k) matching contribution; life and disability insurance; mental health coaching; virtual fitness programs; paid personal time off plus 12 paid holidays; parental leave; and education reimbursement. Details are subject to eligibility requirements and other terms of the applicable plan or program. Entrust reserves the right to end, suspend or amend plans at any time.

Equity and Accessibility

For US roles, Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, Entrust values diversity and inclusion and is committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].

Recruiter: Steve Donahue ([e-mail])

Apply online at www.entrust.com.