Senior User Researcher

Dunnhumby; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading customer data science company in the UK seeks a Senior User Researcher to lead user research projects. You will explore user engagement and translate insights into strategic recommendations that guide product decisions. The ideal candidate will have a relevant bachelor's degree, experience in a B2B or SaaS setting, and strong analytical and storytelling skills. Enjoy a comprehensive benefits package including flexible working hours and an investment in cutting-edge technology.

Benefits

Flexible working hours

Birthday off

Investment in technology

Qualifications

• Experience in a B2B or SaaS setting.
• Strong analytical mindset with experience in qualitative and quantitative research.
• Proven ability to translate complex data into strategic insights.

Responsibilities

• Design and execute end-to-end research projects using various qualitative and quantitative methods.
• Drive business impact by translating research findings into actionable insights.
• Create compelling and concise deliverables to communicate research insights.

Skills

Analytical mindset

User-centered design

Stakeholder management

Storytelling

Facilitating workshops

Education

Bachelor’s degree in Human-Computer Interaction, Psychology or Social Science

Job description

As a Senior User Researcher, your work will be focused on ensuring our products and services effectively address the needs of advertisers, agencies, and internal users. You will explore how our different user groups engage and use our retail media products to uncover user needs and translate insights into strategic recommendations that drive strategy, product, and design decisions.

Responsibilities

• Design and execute end‑to‑end research projects using various qualitative and quantitative methods to uncover user needs and behaviours.
• Drive business impact by translating research findings into actionable insights and recommendations that guide the product strategy and roadmap – influencing business, product and design decisions.
• Create compelling and concise deliverables, including reports, presentations, and workshops, to communicate research insights effectively.
• Collaborate cross‑functionally by bringing together product, design, engineering and business teams to align and foster collaboration in addressing user challenges.
• Push for user‑centricity by advocating for the value of user research and evangelise research insights, promoting a user‑centred mindset across teams and stakeholders.
• Democratise research by mentoring colleagues on best practices for embedding research into product development and design processes.
• Stay informed about industry trends, tools, and methodologies to continuously improve the impact of user research.

Qualifications

• Bachelor’s degree or equivalent in a relevant subject such as Human‑Computer Interaction, Psychology or Social Science.
• Experience in a B2B or SaaS setting.
• Strong analytical mindset with experience in qualitative and quantitative research.
• Proven ability to translate complex data into strategic insights and clear recommendations.
• Expert storyteller and communicator able to engage and encourage confidence across different teams.
• Excellent stakeholder management, with the ability to influence and align cross‑functional teams.
• Skilled at prioritising and delivering research in ambiguous, dynamic environments.
• Adept at facilitating workshops and collaborative sessions to drive alignment and innovation.

Nice to Have

• Proven record in conducting user research for advanced data analytics platforms.
• Previous experience in the AdTech industry.
• at dunnhumby (View all jobs)

About dunnhumby

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. We employ nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca‑Cola, Nestlé, Unilever, and Metro. We’re looking for a Senior User Researcher to join the Tesco Retail Media team. It’s an exciting opportunity to shape the future of retail media and to work with market‑leading businesses to explore new opportunities for us and influence global retailers.

Benefits & Perks

We won’t just meet your expectations. We’ll defy them. You’ll enjoy a comprehensive rewards package you’d expect from a leading technology company, plus personal flexibility, thoughtful perks such as flexible working hours, and your birthday off. You’ll also benefit from an investment in cutting‑edge technology and a nimble, small‑business feel that gives you the freedom to play, experiment and learn. We live diversity and inclusion every day with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive.

Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. If flexible working is important to you, please raise this with your recruiter – we’re open to discussing agile working opportunities during the hiring process.