Senior User Researcher

Head Resourcing Ltd; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy in the United Kingdom seeks a Senior User Researcher for a contract role. The candidate will conduct impactful user research to enhance subscription experiences, conducting usability tests and interviews while collaborating with cross-functional teams. The position offers a hybrid work model requiring 2 days in the Victoria office. Competitive pay of £450 to £500 per day will be provided for the right candidate, who must be currently located in the UK.

Qualifications

• Experience in e-commerce or subscription-based SaaS product research.
• Ability to frame research questions and define hypotheses.
• Familiarity with remote research tools.

Responsibilities

• Plan and conduct user research for monetisation opportunities.
• Lead usability testing and concept validation activities.
• Design research plans for tactical and strategic initiatives.
• Synthesize findings into actionable insights.
• Align research with product and commercial goals.
• Communicate insights through reports and presentations.

Skills

User research for digital products

Quantitative research

Usability testing

Interviewing

Surveys

Communication skills

Collaboration skills

Tools

UserTesting

Analytics platforms

Job description

Senior User Researcher (Contract)

3-month contract with possibility to extend

Location: London (Hybrid) - 2 days per week in our Victoria office, with regular travel to Nottingham

Start date: ASAP / mid-January

Inside IR35 - £450 - £500 per day

We're looking for a Senior User Researcher to help shape the future of our subscription experience. In this hands‑on role, you'll lead impactful research that informs both tactical improvements and longer‑term strategic redesigns. Your work will uncover insights that drive clarity, value, and seamless user journeys across web and app experiences.

You’ll collaborate closely with Product, Design, and Engineering teams, playing a key role in ensuring decisions are grounded in strong evidence and real user needs.

What You'll Do

• Plan and conduct user research to validate freemium models, pricing strategies, and monetisation opportunities.
• Lead discovery activities including interviews, usability testing, and concept validation for flexible product experiences.
• Design and execute research plans that support both short‑term tactical changes and long‑term strategic initiatives.
• Analyse and synthesise findings into clear, actionable insights that inform product and design decisions.
• Work closely with designers, product managers, and business stakeholders to align research with commercial goals.
• Champion human‑centred design, accessibility, and usability throughout the product lifecycle.
• Communicate insights through compelling reports, presentations, and workshops that influence decision‑making.

What We're Looking For

• Proven experience delivering user research for digital products, ideally within e‑commerce or subscription‑based SaaS.
• Strong qualitative and quantitative research skills, including usability testing, interviews, and surveys.
• Ability to frame research questions, define hypotheses, and choose the right methodologies.
• Confidence working in ambiguous problem spaces and bringing clarity through evidence.
• Excellent communication and collaboration skills, with experience influencing cross‑functional teams and senior stakeholders.
• Familiarity with remote research tools (e.g. UserTesting) and analytics platforms.
• A commercial mindset, balancing user needs with business outcomes.
• Proven ability to translate insights into practical recommendations that drive measurable impact.

Please note, this organisation doesn't not offer sponsorship and only candidates currently based in the UK will be considered.

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to educational background, socio‑economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race, and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy to discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.