Senior Temporary Accommodation Officer

Nottingham City Council, Leicestershire County Council, East Midlands Group; Nottingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A local government organization in Nottingham seeks a Senior Temporary Accommodation Officer to lead a team dedicated to supporting homeless families. In this hybrid role, you will be responsible for supervising staff, coordinating support services, and ensuring high-quality housing assistance. The ideal candidate should have experience in managing teams, dealing with complex cases, and a robust understanding of welfare benefits. This position offers a competitive salary and a commitment to improving community outcomes.

Benefits

Generous leave entitlement

Access to pension scheme

Innovative work culture

Qualifications

• Experience supervising a front-line team dealing with complex customers.
• Knowledge of welfare benefits related to homelessness.
• Ability to manage relationships with internal and external stakeholders.

Responsibilities

• Lead and develop a team of Temporary Accommodation Officers.
• Assist the Temporary Accommodation Manager with day-to-day operations.
• Coordinate support services for homeless families.

Skills

Supervising front-line teams

Knowledge of supporting homeless families

Effective communication skills

Organisational skills

Ability to work under pressure

Job description

Role: Senior Temporary Accommodation Officer

Contract Type: Fixed Term until March 2027

Working Hours: 37 hours per week Monday-Friday between the hours of 8:00am-18.00pm on a rota basis

Worker Type: Hybrid Worker

Salary: Grade F – Starting Salary is £40,777 (Level one) rising to £44,075 (Level four)

Location: Highwood House NG3 4HD

We’ve got an exciting opportunity available for a talented individual to join our workforce – perhaps this is the opportunity you’ve been looking for. Read on to find out more.

Working for Nottingham City Council has great benefits. As well as competitive pay, generous leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return we are looking muž people like you – people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council.

About the Role

We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join Nottingham وڌ City العقد Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You will lead and develop a team of Temporary Accommodation Officers (TAOs) ensuring they deliver high‑quality, customer‑focused housing support that helps residents sustain tenancies and move into permanent accommodation.

You will assist the Temporary Accommodation Manager with the day‑to‑day running of Highwood House dispersed properties and other temporary accommodation. Responsibilities include nuovi supervising staff performance, allocating caseloads, monitoring rental income procedures and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing welfare rights, budgeting and tenancy sustainment.

This is a rewarding opportunity for someone with strong leadership, organisational skills and a commitment to improving outcomes for vulnerable households. If you are passionate about making a difference and thrive in a fast‑paced environment we would love to hear from you.

About You

The ideal candidate will have:

• Experience of supervising a front‑line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve福利 challenging targets.
• Knowledge and experience of resettling and supporting homeless families and the related issues, including a working knowledge of welfare benefits.
• An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies.
• Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.
• Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner.
• Demonstrated ability to manage and deliver under pressure.

You can find the job description for this post here.

PLEASE NOTE: the successful candidate will be required to undertake a Basic DBS as part of the employment.ісчсйу

Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements depending on the role, including hybrid working. Further information on worker types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Closing Date: 11th January 2026 (midnight). Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@.

If you have any technical issues when completing your application, please contact our Employee Service Centre. By applying to this job you agree to our Terms & Conditions.