Senior Technical Writer: User Advocacy & Enterprise Docs

Global Relay; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A technology company specializing in information archiving seeks an experienced Senior Technical Writer to join their team. The role involves creating user assistance content tailored for diverse audiences and collaborating with various departments. Ideal candidates have over 7 years of Technical Writing experience and a strong portfolio. This position offers opportunities for professional growth in a supportive environment.

Benefits

Opportunity for professional growth

Access to mentoring and coaching

Inclusive company culture

Qualifications

• 7+ years Technical Writing experience for diverse audiences (standard users, IT personnel, developers).
• A portfolio showcasing writing samples and documentation process is required.
• Advanced knowledge of online documentation tools, knowledge base authoring tools, and Microsoft Office Suite.

Responsibilities

• Research users' roles and responsibilities to create effective materials.
• Collaborate with UX, Product, and Technical Communication teams for consistent content.
• Manage multiple projects and ensure timely completion of user content for each product release.

Skills

Technical Writing

User Advocacy

Interpersonal Skills

Marketing Copywriting

Education

Degree/Diploma in English, Technical Writing, Computer Science or related field

Tools

Madcap Flare

WordPress

Salesforce Knowledge

Zendesk

JIRA

Confluence

Job description

A technology company specializing in information archiving seeks an experienced Senior Technical Writer to join their team. The role involves creating user assistance content tailored for diverse audiences and collaborating with various departments. Ideal candidates have over 7 years of Technical Writing experience and a strong portfolio. This position offers opportunities for professional growth in a supportive environment.