Senior Technical Support Engineer – Cloud Security

Palo Alto Networks; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A cybersecurity company is looking for a Sr. Technical Support Engineer in Greater London to provide dedicated support for Prisma Cloud. The ideal candidate will possess strong troubleshooting skills, experience with cloud-native technologies like Kubernetes and AWS, and a solid understanding of network protocols such as TCP/IP. This role requires prior experience in technical support, with a focus on delivering excellent customer service. Join a diverse team committed to addressing evolving cybersecurity challenges.

Benefits

Mental and financial health resources

Personalized learning opportunities

FLEXBenefits wellbeing spending account

Qualifications

• 3–5 years of experience in Technical Support or similar roles.
• Demonstrated ability to troubleshoot and resolve complex issues.
• Experience with cloud-native technologies and public cloud platforms.

Responsibilities

• Provide dedicated Technical Support for Prisma Cloud.
• Respond to user-reported issues within defined SLAs.
• Triage and resolve technical issues using ticketing systems.

Skills

Troubleshoot and resolve complex issues

Experience with Kubernetes

Knowledge of TCP/IP protocols

Skilled in Python

Education

Bachelor’s/Master’s degree in a technical field

Tools

AWS

Docker

Terraform

Job description

A cybersecurity company is looking for a Sr. Technical Support Engineer in Greater London to provide dedicated support for Prisma Cloud. The ideal candidate will possess strong troubleshooting skills, experience with cloud-native technologies like Kubernetes and AWS, and a solid understanding of network protocols such as TCP/IP. This role requires prior experience in technical support, with a focus on delivering excellent customer service. Join a diverse team committed to addressing evolving cybersecurity challenges.