Senior Technical Account Manager, Content Solutions Growth

TripAdvisor; City of Westminster; Hybrid; GBP 63,000 - 82,000; Full time

Job summary

A global travel and experiences company is seeking a Technical Account Manager to join their Content Solutions team. This hybrid role focuses on owning strategic accounts, delivering data solutions, and scaling the business line within a well-known brand. Ideal candidates will have 6-8 years of technical account management experience with a focus on SaaS products, strong communication skills, and a passion for innovation in the travel industry. A competitive salary package and opportunities for professional growth are offered.

Benefits

Flexible activity-based working

Competitive salary package

Health insurance for families

Lifestyle Reimbursement Benefit

Paid time off programs

Qualifications

• 6-8 years of experience in technical account management, preferably with SaaS and DaaS products.
• Proven track record managing enterprise accounts and driving adoption and upsells.
• Experience interpreting and understanding RESTful APIs from a customer's perspective.

Responsibilities

• Act as the primary point of contact for licensed data and content partners.
• Provide technical support including API QA and troubleshooting data product issues.
• Monitor usage patterns and product performance to support renewals and upsell opportunities.

Skills

Entrepreneurial spirit

Creative problem-solving

Technical account management

Excellent communication skills

Strong analytical skills

Experience with RESTful APIs

Familiarity with CRM tools

SQL and BI skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Tableau

Excel

Google Sheets

Job description

A global travel and experiences company is seeking a Technical Account Manager to join their Content Solutions team. This hybrid role focuses on owning strategic accounts, delivering data solutions, and scaling the business line within a well-known brand. Ideal candidates will have 6-8 years of technical account management experience with a focus on SaaS products, strong communication skills, and a passion for innovation in the travel industry. A competitive salary package and opportunities for professional growth are offered.