Senior Technical Accelerator Consultant - Impact

ServiceNow; Staines-upon-Thames; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in Staines is seeking a Senior Technical Accelerator Consultant to enhance customers' digital transformation journey. This role involves delivering technical accelerator offerings, driving process improvements, and mentoring junior staff in a hybrid work environment. Ideal candidates will have significant ServiceNow development experience and a commitment to customer success.

Qualifications

• Significant experience in ServiceNow development.
• Passion for helping clients with digital transformation.

Responsibilities

• Present and deliver offerings to complex, large enterprise customers remotely.
• Prepare client-facing and internal technology-related deliverables.
• Identify and drive process improvements.
• Mentor junior team members.
• Contribute to the development of new offerings.
• Engage with customer requests and resolve escalations.
• Demonstrate product solutions to customers.
• Understand business and technical challenges.
• Maintain relationships with other teams.
• Drive continuous improvement of methodology and offerings.

Job description

Join Our Team in Staines, UK

Be a core part of a new team we are building in Staines, UK. We offer a hybrid work setup, with office days twice a week. The Senior Technical Accelerator Consultant - Impact role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value. Read about Impact Accelerators & watch the videos below to learn more:

• Impact Accelerators Documentation
• ServiceNow Impact Legal Information

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of ServiceNow products through delivering our technical accelerators. You will act as the ServiceNow subject matter expert, bringing best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations, and a career at ServiceNow means challenging yourself to always improve. The ideal candidate has significant experience in ServiceNow development and a passion for helping clients with their digital transformation.

• Present and deliver offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal technology-related deliverables.
• Identify and drive process improvements, guide best practices development, and mentor junior team members.
• Contribute to the development of new offerings for our technical accelerator portfolio.
• Engage with customer requests in Impact, including scope definition, fulfilling requirements, and resolving escalations.
• Demonstrate standard and tailored product solutions to customers.
• Understand business and technical challenges addressed by the Customer Success Program, including security and upgrades.
• Develop and maintain strong relationships with other teams.
• Drive continuous improvement of our implementation methodology and service offerings based on client feedback.
• Mentor resources and review peer work.