Senior Tech Support & AV Lead – LegalTech

Clifford Chance; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading international law firm in London seeks a Senior Technical Support Analyst to deliver exceptional, in-person technical support and manage IT-related issues across the office. The role demands strong interpersonal skills, technical expertise in MS Office and audiovisual tools, and the ability to thrive in a fast-paced environment. Candidates should possess a proactive mindset and a commitment to providing excellent client service while working collaboratively within a diverse team. Opportunities for professional growth and a supportive work environment await.

Benefits

Access to a broad range of benefits including financial and wellbeing support

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• Experience in technical support within the legal industry is preferred.
• Technical skills with audiovisual equipment and desktop systems.
• Familiarity with client service and interpersonal communication.

Responsibilities

• Provide in-person technical support at deskside and in meeting rooms.
• Manage hardware asset provisioning and monitor IT requests.
• Conduct preventative checks on technical equipment.

Skills

Exceptional interpersonal skills

Proactive problem-solving

Ability to work under pressure

Client service focus

Knowledge of MS Office and legal tech

Education

Degree level education (preferred)

Tools

Office 365 cloud applications

Document Management Systems (DMS)

Job description

A leading international law firm in London seeks a Senior Technical Support Analyst to deliver exceptional, in-person technical support and manage IT-related issues across the office. The role demands strong interpersonal skills, technical expertise in MS Office and audiovisual tools, and the ability to thrive in a fast-paced environment. Candidates should possess a proactive mindset and a commitment to providing excellent client service while working collaboratively within a diverse team. Opportunities for professional growth and a supportive work environment await.