Senior Support Worker

Heart of England Mencap; Evesham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A care organization in Evesham is looking for a Senior Support Worker to ensure high-quality support for individuals with learning disabilities. This role involves working closely with the service team, managing daily operations, and promoting a culture of empowerment and inclusivity. Ideal candidates will have a minimum of two years' experience in care, strong communication skills, and a compassionate approach towards customers. Competitive benefits and a supportive workplace culture are offered.

Benefits

Extensive training and development

25 days plus bank holidays

Employee Assistance Scheme

Discount card for retailers

Sick pay

Life assurance scheme

Qualifications

• Minimum of 2 years' experience in the care industry.
• Ability to drive and flexibility under pressure.
• Strong commitment to support individuals with learning disabilities.

Responsibilities

• Support the Operations and Service Managers in service delivery.
• Deputise in the absence of the Service Manager.
• Develop professional relationships with customers and families.

Skills

Compassion

Adaptability

Communication

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.

Mission Statement

At the heart of everything we do is a commitment to Empower individuals to reach their full potential, inspire them to Enjoy the journey, and create opportunities to truly Live-with purpose, passion, and fulfilment.

Culture Statement

At the heart of our organisation is a culture rooted in inclusivity, diversity, and support. We believe that every voice matters and that our strength lies in the unique perspectives, backgrounds, and experiences of our people. We foster an environment where everyone feels welcomed, respected, and empowered to thrive. We encourage and support career development to ensure all employees have the opportunity for growth and challenges.

We are compassionate in our interactions, recognising the humanity in each other and building strong, empathetic relationships across teams and with our customers. Our commitment to professionalism and accountability ensures that we hold ourselves to the highest standards, taking ownership of our actions and delivering on our promises with integrity.

Above all, we are customer-focused-driven by the needs of those we serve, dedicated to creating exceptional experiences, and constantly evolving to exceed expectations.

Together, these values shape a workplace where people grow, contributions are valued, and excellence is a shared journey.

Do you want a rewarding career in care where you can really make a difference everyday?

We are looking for a Senior Support Worker for our Ash Grove Service in Evesham. You will need to be a driver, be flexible and adaptable under pressure and most of all have care and compassion for our customers to ensure they live their best life!! Ideally you will have at least 2 years' experience within the care industry.

This opportunity is 40 hours per week (various shifts as needed) at £13.50 per hour.

Reports To: Service Manager

Purpose of the job:

To support the Operations Manager and Service Managers in delivering effective, outcome focused day-to-day delivery of high-quality support.

To promote and encourage a culture that works towards empowerment, and values equality and diversity and is proactively targeted to achieve levels of independence and fulfilment appropriate for each Customer.

To work collaboratively with your team to ensure that the service always runs compliantly and smoothly.

KEY RESPONSIBILITIES

• To deputise in the absence of the Service/Registered Manager as required.
• Assist with the general day to day running of the service.
• Act as a responsible role model for other members of staff on the shift and supporting the staffing team in their duties when required.
• Develop professional and constructive relationships with customers and their families.
• Adhering to strict policies and guidelines within the health and social care industry (both internal and external) with a working knowledge of them.
• Ensure that a positive and imaginative approach is adopted by the support team to develop a culture that will support the physical and emotional needs of the service users.
• Arrange and actively participate in the organisation and carry out of events and day trips.
• Liaise with external healthcare professionals with matters related to the care of the service users.
• Support with the completion of audits for Quality Assurance.
• Support with uploading and archiving historical records.
• Daily you will be responsible for ensuring that all Customers receive the appropriate level of quality support.
• To actively challenge stigma and discrimination and to raise awareness of Learning Disability issues amongst professionals, carers and people using the Registered/Service.
• To assist in ensuring that the training requirements of staff are facilitated.
• To undertake these duties within a framework that recognises the diversity of the people we support and encourages quality and opportunity for all.
• To participate in supervision, appraisal procedures and training as agreed or directed.
• To undertake such other duties as would be reasonably required for a post of this level of responsibility, as directed by the Registered Manager/Deputy Manager.

If you are looking for variety, want to work with passionate people, have a resilient nature and great at communication we would love to hear from you!

In our latest inspection, we were rated GOOD by CQC!

Employee Benefits

• Extensive training and development
• 25 days plus bank holidays
• Access to 24-hour Employee Assistance Scheme and trained mental health first aiders
• Discount card for high street and online retailers
• Employee 'Refer a Friend' scheme
• Long service awards
• Sick pay
• Life assurance scheme
• Staff recognition awards