Senior Support Engineer

InfoTrack UK; Woking; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading legal technology provider in Woking is seeking a Senior Support Engineer to support its networks, infrastructure, and users across the UK. You will provide technical leadership and manage complex escalations while collaborating with various teams including IT Service Desk and Global IT. Candidates should have experience in ISO 27001 environments and be ready to drive operational maturity across IT functions. This is a full-time permanent position.

Qualifications

• Experience in supporting networks and infrastructure across multiple sites.
• Ability to manage complex escalations effectively.
• Familiarity with ISO 27001 environments.

Responsibilities

• Provide technical leadership across the IT function.
• Collaborate with various teams for effective operations.
• Drive operational maturity within the IT systems.

Job description

Job Description

Senior Support Engineer

Location : Woking

Job Type : Full time

Contract Type : Permanent

About Us

InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we’ve revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products span digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success.

The Role

Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting InfoTrack’s network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environment, where controls, evidence capture and workflow adheren...