Senior Support Consultant

NEC Software Solutions; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in the UK is seeking a 2nd Line Support Specialist to assist customers using our applications. The role involves providing support both electronically and via phone, executing test scripts for software updates, and training users on-site. Ideal candidates should be computer literate and enjoy helping people. This position offers private medical cover and 25 days of paid holiday.

Benefits

Single Private Medical Cover

25 days paid holiday

Qualifications

• Ability to provide 2nd line support for customers using applications.
• Experience in dealing directly with customers via electronic and phone communication.
• Basic computer literacy required.

Responsibilities

• Provide 2nd line support to customers using applications.
• Deal directly with customers both electronically and on the phone.
• Execute allocated test scripts during software maintenance.
• Support during the roll-out of applications.
• Provide user training on site.

Skills

Customer support

Basic computer literacy

Problem-solving

Job description

Job Description

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help.

And we’ll support you all the way. The position is based in Copdock, Ipswich and working with justice, products and services.

Responsibilities

• Provide 2nd line support customers using our applications.
• Deal directly with customers both electronically and on the phone.
• Provide 2nd level investigation support for customer queries and incidents.
• Execute allocated test scripts during the development of maintenance releases for software applications.
• Support during the roll-out of applications.
• User Training on site.
• Enjoys helping people;
• Computer literate to a basic level;

Benefits & Requirements

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company ...)