Senior Supply Chain Operations Manager

WEP Clinical; Chiswick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A clinical research organization in Chiswick is seeking a Senior Supply Chain Operations Manager to lead warehouse and production operations. This role ensures compliance with UK and EU regulations and drives operational efficiency, supporting clinical supply chains. The ideal candidate has significant experience in pharmaceuticals and a strong background in quality management. The role includes team leadership, oversight of logistics, and maintaining health and safety standards, offering competitive benefits and a commitment to diversity and employee wellness.

Benefits

Private healthcare insurance

Long-term illness cover

Death in service cover

Salary sacrifice pension

Annual leave

Paid maternity and paternity leave

Volunteer day

Qualifications

• 7+ years operations management experience in pharmaceuticals/clinical supplies.
• Comprehensive knowledge of UK and EU GDP and GMP regulations.
• Strong experience with Quality Management Systems and system validation.

Responsibilities

• Ensure compliance with UK and EU GDP and GMP regulations.
• Oversee customs and trade compliance across business transactions.
• Provide oversight of warehouse operations and logistics.

Skills

Leadership

Quality Focus

Attention to Detail

Adaptability

Education

Bachelor’s Degree in Life Sciences, Supply Chain Management, or related field

Tools

ERP systems

Microsoft Office

Job description

Are you seeking an exciting and fulfilling new opportunity? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference. Be part of a mission-driven organisation dedicated to advancing clinical research and transforming lives.

Role Objectives

The Senior Supply Chain Operations Manager leads the integrated management and strategic direction of warehouse and production operations. This role is fully accountable for proactive facility management, quality systems, and seamless execution of supply chain activities supporting EAP, PTA, Clinical Supply, and Named Patient Programs (NPP) across the region.

This manager fosters a culture of excellence, continuous improvement, and strict regulatory compliance, ensuring facilities remain audit‑ready for health authority and customs inspections. The role drives operational efficiency and supports business growth.

The Ideal Candidate

• Strong Leader
• Quality Focused
• Detail Oriented
• Adaptable

What You’ll Do

• Ensure compliance with UK and EU GDP and GMP regulations and all applicable global regulatory requirements, including drug serialization and controlled drug handling.
• Oversee customs and trade compliance across all business transactions and jurisdictions.
• Maintain high Health and Safety standards, leading incident investigations and implementing corrective and preventive actions.
• Provide integrated oversight of warehouse operations, logistics, and secondary packaging and labeling activities.
• Review and approve production schedules in alignment with business objectives and patient needs.
• Proactively maintain, validate, and oversee infrastructure, critical systems, and equipment.
• Serve as primary operational owner of the Quality Management System, managing complaints, deviations, CAPAs, and change controls.
• Monitor operational performance metrics and service level agreement adherence.
• Assess business pipeline to plan workforce needs, capacity optimisation, and extension initiatives.
• Drive process automation, continuous improvement, cost optimisation, and global process harmonisation initiatives.
• Manage departmental budgets, resources, and cross‑functional collaboration across operations and project teams.
• Lead quality audits, client bid defence presentations, and mentor and develop multidisciplinary staff as a subject‑matter expert.

What You’ll Need

• Bachelor’s Degree in Life Sciences, Supply Chain Management, or related field (required)
• 7+ years operations management experience in pharmaceuticals/clinical supplies
• Comprehensive knowledge of UK and EU GDP and GMP regulatory requirements, including controlled drug handling
• Demonstrated experience operating across global customs and trade compliance frameworks, including bonded regimes
• Proven hands‑on experience with secondary packaging and labeling operations, including GMP activities such as label layout management, master batch records, BOM, and assembly processes
• Strong experience working within Quality Management Systems (QMS) and managing system validation activities
• Proven experience in managing and implementing drug serialization processes and ensuring compliance with relevant regulations (EU FMD/UK MHR/US DSCSA)
• High proficiency with ERP systems and strong working knowledge of Microsoft Office applications
• Excellent leadership, people management, communication, and presentation skills, including experience leading multi‑site teams
• Strong understanding of global operational systems and compliance requirements within regulated pharmaceutical environments

What We Offer

Private healthcare insurance

Long‑term illness Cover

Death in service cover

Salary sacrifice pension

Annual leave

Paid maternity & paternity leave

Volunteer day

What sets us apart

WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to more than 120 countries worldwide, addressing unmet patient needs.

We're Committed to Our Team

WEP has many initiatives to encourage wellness, growth, development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events and all that we do to support our employees.

We're Committed to DEI

At WEP Clinical, acceptance, recognition, and engagement are the core values of our DEI. We are committed to providing employees with opportunities for personal and professional growth and success, embracing the unique identities of all individuals.

Our services include

• Access Programs
• Clinical Trial Services
• Patient Site Solutions
• Clinical Trial Supply
• Market Access and Commercialisation

WEP Clinical is a smoke‑free, drug‑free, and alcohol‑free work environment.

WEP Clinical is an equal‑opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual’s race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination of employment. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.