Senior Supervisor Portering and Security

University Hospitals of North Midlands NHS Trust; Stafford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Stafford is seeking a Senior Car Parking, Portering and Security Supervisor. This role involves leading a team to ensure security compliance and efficient service delivery in a dynamic environment. The ideal candidate will have a background in security and customer service, alongside experience in leading teams. You will be pivotal in driving change and ensuring the department operates effectively. This position offers a unique opportunity to influence service standards and enhance customer experience.

Benefits

Professional development opportunities

Inclusive workplace culture

Qualifications

• Experience in security and customer-focused roles.
• Ability to lead a team effectively and drive change.
• Knowledge of compliance with statutory requirements.

Responsibilities

• Drive change within the workforce and ensure compliance.
• Lead a 24/7 team primarily working Mon-Fri.
• Coordinate car parking and portering services efficiently.
• Liaise with wards to support needs and priorities.
• Train and develop the operational team.

Skills

Security compliance

Customer service

Team leadership

Change management

Job description

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Overview

An exciting opportunity has been created as a Senior Car Parking, Portering and Security Supervisor. The position is a newly created post well matched to an enthusiastic, driven and confident individual with a Security and Customer focused background who has experience of leading by example.

Responsibilities

• The appointed person will drive change within a workforce, undertake challenging conversions directly and ensure security compliance is at the forefront of focus.
• The individual will work under direction but lead their team effectively unaided also.
• The post holder will lead a team which covers a 24/7/365 service provision but will predominantly work Mon-Fri, some shift work may be required for Security events, training and unplanned absence within the Supervisory team but this will be on an ad-hoc basis.
• Under the direction of the Facilities Manager, provide an efficient car parking and portering service and in conjunction with the Trust’s Fire safety and Security manager co-ordinate activity to provide an efficient security service.
• Liaising with wards, departments and service providers to ensure the most efficient portering, car parking and security service is provided, that supports their needs and priorities.
• Review procedures and services in order to comply with Trust Policies, Statutory Requirements and Trust Targets which reflects best practise and value.
• Liaising with the Portering & Security Supervisors to ensure there is a consistent approach by the department to all tasks.
• To monitor service level agreements, compliance to Policies & Procedures and performance of department, keeping adequate records to complete audit and KPI reports.
• To co-ordinate, monitor, develop and train the operational portering, car parking & security team as they undertake all routine, scheduled and ad-hoc tasks on a day to day basis. To ensure staff have adequate training and systems managed, to reduce the risk of incident or breeches in security, investigate and recommend changes when incidents occur.
• A team approach is required to deliver the highest level of customer service. The job requires a flexible and hands‑on approach to achieve the daily routine and ad‑hoc workload of the Portering, Car Parking and Security service.

About UHNM

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Contact

For further details / informal visits contact: Name: Penny Parkinson Job title: Deputy Head of Soft FM Email address: [e-mail]